Support Engineer IV, Devices & Services Experience Design
Amazon.com Services LLC•3h ago
United StatesOnsiteFull-timeMid Level4+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Tech Support EngineerDesign SystemsDeveloper ExperienceIt Support
- The Devices & Services Experience Design (DxD) team leads user experience and industrial design innovation across Amazon's device portfolio, including Echo, Fire TV, Fire Tablets, Alexa.com
- related mobile apps. Our team works at the intersection of design, product and engineering, creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the "why" behind everything we ship. Working closely with business and technology partners, we use research, design
- prototyping to guide early product development, bring clarity to engineering goals
- develop a user-centric point of view. This is where you come in. Key job responsibilities As a Support Engineer on the design-technology team, you'll keep the team's prototype device fleet ready to demo and build the tooling that keeps it that way. On any given day you might prepare a set of devices — tablets, laptops
- large TVs — for a leadership review on under an hour's notice, move hardware between offices in the Seattle and Bellevue area, flash builds and configure apps across Linux, macOS, Windows
- mobile/embedded platforms
- troubleshoot whatever isn't cooperating. Between requests you'll extend the team's internal tools and automation
- provide light cloud, server
- local-network support. You'll manage device inventory, ordering
- shipping, write clear setup guides so less technical teammates can help themselves
- steadily replace manual steps with reusable workflows. A day in the life Your core focus is keeping the team's prototype devices ready to demo at a moment's notice. A leadership review might come together an hour before it starts
- you're the person who makes sure the right devices are set up, loaded with the latest build
- working — sometimes carrying hardware between offices in the Seattle and Bellevue area to get it where it needs to be. In the quieter moments between those requests, you make the whole thing run smoother: building small tools and automating the repetitive setup steps so the next demo is easier than the last
- helping teammates learn to set up their own devices. It's a fast-moving environment built around brand-new technology, so priorities shift often — you'll stay calm under a tight turnaround
- take real pride in being the reason a big demo goes off without a hitch. About the team Join our team of design technologists work across multiple product lines, including Echo Show, Fire Tablet, Fire TV
- future Amazon devices.
- 4+ years of software development
- 4+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings
- Knowledge of distributed applications/enterprise applications - Knowledge of UNIX/Linux operating system - Experience analyzing and troubleshooting RESTful web API calls Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
LinuxmacOSWindowscloudservernetworkscriptingRESTful APIagilescrum