Missile Defense Agency (MDA) NOC Technician III
Leidos•9h ago
United StatesOnsite$48.1K–$87KFull-timeEntry Level2+ yrs exp
H-1B sponsor
- Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Missile Defense Agency (MDA) Operations Support Cell for a Network Technician at Hill AFB, UT. Primary Responsibilities:
- Create and update tickets utilizing Service Now.
- Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
- Incident Correlation and Fault Analysis: o Proactively analyze alarms o Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information o Identifying the fault condition and its impacts o Isolating root causes o Coordinating correction of fault situations regardless of the fault in the infrastructure.
- Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
- Incident Analysis (Fault Isolation): o Support the fault isolation process o Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs o Identify failed network element(s) i.e. systems, hardware, software, circuits
- facilities. o Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment
- Support all customers to include providing global situational awareness support.
- Fault Correction: o Correct/replace faulty network elements, coordinating with other service providers as necessary.
- Verify that service has been restored upon resolution of all customer-initiated tickets.
- Network/Service Restoration: o Restore networks and service to full operation o Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. o Identify failures that are attributable to a different causes and impacts o Conduct reroute and normalization of services and circuits due to outages, degradation
- Authorized Service Interruptions (ASIs). o Reroute routine circuits within 24 hours of notification o Documenting reroute in the configuration management database (CMDB). o Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
- Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
- Works directly with Shift lead and O&M leadership for guidance
- Incident Escalation: o Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
- Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
- Evaluates and provides feedback for training, standard operating procedures, and tools.
- Assist in training Network controllers within O&M.
- Effectively communicates with the O&M team and the customer.
- Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
- Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Basic Qualifications
- Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
- Ability to work in a 24/7 operation.
- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
- Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
- General understanding of network topologies, both transport and IP.
- Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.
- High school and 2-4 years of experience. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild
- outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke
- refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: July 24, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $48,100.00 - $86,950.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills
- abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any)
Required skills
routersswitchescrypto devicesroutingDSN/DRSNVideo ServicesProminaCISCOJuniperMSPPDWDMOptical Switching