Senior Customer Success Manager - Mandarin Speaking Required, Home & Lifestyle, Furniture
Amazon.com Services LLC•10h ago
United StatesOnsiteFull-timeManager Level5+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Customer Success Manager
- This role is based out of an approved Amazon Corporate office location in Seattle, WA. Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI
- collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined. You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration
- customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts
- optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard
- empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others. Key job responsibilities
- Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience
- Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI
- Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs
- Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately
- Identify opportunities to improve team processes and contribute to operational efficiency
- Leverage internal AI tooling to drive efficiencies and expedite problem solving A day in the life
- Review vendor performance data and prepare summaries for team discussions
- Collaborate with teammates to resolve vendor inquiries and coordinate solutions
- Participate in vendor meetings, managing agendas and driving detailed discussions
- Support project execution by tracking status, identifying blockers, and escalating roadblocks
- Contribute to team knowledge-sharing sessions and process documentation About the team Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:
- Accelerate vendor growth on Amazon
- Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
- Build sustainable, efficient e-commerce partnerships between Amazon and vendors As a Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis
- joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us
- enable proactive management of their business.
- Experience with strong project management skills and the ability to thrive in a fast-paced environment - Speak, write
- read fluently in Mandarin - Bachelor's degree or equivalent - Experience working in a fast-paced work environment - Experience prioritizing and managing time effectively in dynamic environments - 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising - Data analysis experience including manipulating large datasets from complex systems and interpreting results - Proficient in Microsoft Excel - Experience in relationship management - Excellent professional written and verbal communication skills
- Experience using BI Tools (Tableau, OBIEE, Business Objects, Cognos, MicroStrategy) - Experience in process improvement - Experience with project management - 5+ years of e-commerce or retail industry experience - Professional experience in Buying, Planning or Merchandising - Experience rapidly adapting to change and dealing with ambiguity - Advanced degree, certifications or equivalent experience - Experience working with diverse stakeholders and teams Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually