Content Strategist

Resmed•18h ago

United StatesHybridFull-timeMid Level5+ yrs exp

Visa-friendly

Apply now

Top focus

Content Strategist

Let's talk about the team: At Resmed, we help millions of people around the world sleep better and breathe easier. Our work spans everything from sleep apnea treatment to digital health tools for managing respiratory and sleep conditions. You'll join the Product Content team within Customer Experience (CX)
writers, designers, strategists, localization specialists
project managers collaborate to create clear, personalized content. We work closely with UX, engineering
product teams to deliver experiences that are intuitive, inclusive
impactful. We thrive on curiosity, collaboration
innovation, always keeping our users at the heart of everything we do. Let's talk about the role: We're looking for a Content Strategist with experience in conversational design to be a primary driver of the strategy, structure
voice of Resmed's AI-powered digital experiences. You’ll lead content strategy for our chatbot and conversational interfaces, partnering with product, project management
engineering to shape how our AI speaks, listens
guides users through their health journey. This role spans both strategy and execution, with ownership of how conversational experiences are defined and evolved over time. You are comfortable moving quickly, testing dialogue variations
using data to refine tone, clarity
engagement. You bring a clear point of view to cross-functional conversations and translate complex clinical and technical content into clear, human-centered language. You will contribute to broader content strategy efforts across the product experience, supporting alignment and coherence beyond conversational interfaces. Let's talk about responsibilities: Conversational content strategy
Drive content strategy for Resmed's chatbots, evolving tone, personality, and interaction patterns.
Rapidly iterate on tone, voice, and messaging using conversation analytics and user feedback, moving from hypothesis to tested variation.
Define and maintain conversational voice and tone standards, ensuring consistency across channels and use cases.
Partner with UX, product, engineering, and clinical teams to prototype, test, and refine conversation flows in active development cycles.
Use generative AI tools to draft, test, and scale dialogue variations as part of core workflows.
Evaluate bot performance and surface content recommendations grounded in user research and conversation data. Company Data
Establish and evolve content standards and governance practices for conversational experiences. Supporting content strategy work
Contribute content strategy thinking across product experiences, collaborating with product and product marketing partners as needed.
Provide peer review and editorial feedback on content developed by teammates.
Create sample content and dialogue variations to support user research and usability testing.
Document and share findings and content recommendations with team and cross functional partners.
Assist with naming conventions and taxonomies. Required:
Minimum 3 years of experience in content strategy, conversational design, or a related field
Minimum 5 years of experience in product content
Demonstrated experience designing chatbots, virtual assistants, or conversational AI content
Experience using generative AI tools to support content drafting, testing, and optimization
Strong command of voice, tone, and dialogue structure, with the ability to iterate rapidly based on data and feedback
Systematic thinker who can work at the level of flows, frameworks, and taxonomies
Clear, adaptable writing skills with experience aligning voice and tone to audience
Comfortable contributing to cross-functional conversations and working in fast-moving product cycles
Ability to juggle 3 or more projects at a time
Excellent prioritization skills
Comfortable working in and adapting to changing work dynamics and environments Preferred experience
Background in health communication, patient education, or clinical content
Experience on a product team in an Agile environment
Knowledge of writing requirements in regulated industries
Proficiency with tools such as Contentstack, Figma, or CMS platforms
Familiarity with analytics platforms
Familiarity with visual, motion, or multimodal content design
Familiarity with GitHub Why join us At Resmed, you’ll be part of a mission driven company focused on improving health and quality of life. This role offers high visibility, the chance to learn from senior brand leaders
the opportunity to shape how Resmed shows up across global markets. You’ll grow your skills in brand strategy, cross functional collaboration
brand governance at scale. We are shaping the future at Resmed
we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally
deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental
life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP)
tuition assistance. Employees receive Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience
skills. At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the fact At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $111,000 - $145, 000 USD Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Required skills

content strategyconversational designchatbotsgenerative AIproduct contentuser researchusability testingvoicetonedialogue structureAgileContentstackFigmaCMSanalytics