Renewals Specialist

1password•4h ago

United KingdomRemote£46K–£64KFull-timeMid Level2+ yrs exp

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1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure
every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals
to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. 1Password is looking for a Renewals Specialist to join our Customer Experience (CX) team in EMEA. In this role, you'll manage the renewals process for a portfolio of existing customer accounts — working cross-functionally with Customer Success Managers (CSMs), Account Executives (AEs)
internal teams to support strong customer retention and long-term relationships. Your work connects directly to 1Password's mission of keeping people and businesses safe online. Reporting into the Director, Customer Success and Onboarding, this is a fully remote role based in the UK. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM
team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions
drive growth with AI, you’ll feel right at home here. This is a remote opportunity within the UK. What we're looking for:
2+ years of experience in renewals, account management, or customer success within a Software as a Service (SaaS) or technology environment
Solid understanding of SaaS business models, recurring revenue principles, and contract processes
Strong communication and interpersonal skills, with a customer-first mindset
Solid analytical skills with the ability to interpret data and support decision-making
Demonstrated experience working collaboratively across teams such as Sales, Customer Success, and Product
Proficiency with Salesforce (SFDC) and Gainsight, and comfort navigating other commonly used SaaS tools
Comfort working toward defined renewal targets and metrics What you can expect:
Manage the full renewal lifecycle for existing customer accounts, ensuring timely and accurate contract renewal
Proactively reach out to customers prior to contract expiration to discuss renewal options and address any concerns
Build and maintain meaningful relationships with clients to understand their needs and provide tailored solutions
Collaborate closely with Sales, Customer Success, and Product teams to ensure a seamless renewal experience
Analyze renewal metrics and trends — including license usage and true-up requirements — to identify areas for improvement and strengthen retention
Educate customers on the value of 1Password's security solutions and keep them informed on relevant product updates
Gather and share customer feedback to inform product development and improve overall customer satisfaction
Ensure all renewal agreements are properly documented and compliant with company policies UK-based roles only: The annual base salary for this role is between £46,000 GBP and £64,000 GBP
is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, pension
many others), utilization of our generous paid time off, an equity grant and
applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback
alignment with our core values: keep it simple, lead with honesty
put people first. You’ll be part of a team that challenges the status quo
is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence
the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow
who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious
above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms
will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways
driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time
others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion
customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard
rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history
other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form . For additional information see our Candidate Privacy Notice .

Required skills

SalesforceGainsightSaaS