Growth Operations Lead
Gigs•5h ago
United KingdomOnsite$100MFull-timeMid Level2+ yrs exp
Top focus
Operations AnalystOperations ManagerOperations Consultant
- About Gigs
- At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
- Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
- Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google
- Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders
- business athletes from companies like Stripe, Airbnb
- Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.
- If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
- Things We Care About
- We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.
- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession . Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don't ask how things have been done before. We ask why they were done that way at all.
- The Role
- Gigs is looking for a Growth Operations Lead to own the operating system that the Growth team runs on. This is a high-leverage, cross-functional role sitting at the intersection of strategy, data and execution - responsible for making the Growth org faster, smarter and more cohesive.
- You will report directly to the VP of Growth and work closely with Finance, Legal
- functional leads across GTM, Partner Management, Customer Success, Implementation and Marketing. This role is genuinely foundational: you are the first person to properly own this function at Gigs
- you are building the infrastructure, rhythms and capability that turn a collection of high-performing individuals into a unified Growth machine.
- What you will do
- Growth Operating Cadence
- You will own the operating rhythm of the Growth org - planning cycles, performance management and the standing forums that keep leadership aligned and the team moving.
- Standing forums : Own the agenda, preparation and output tracking for the Growth team's standing forums - all-hands, weekly pipeline reviews, leadership syncs and cross-functional sessions. Every forum should be AI-enabled - from pre-read preparation to action tracking.
- Planning : Lead annual planning and quarterly goal-setting deployed across the org with named owners and R&Rs maintained as headcount and structure evolve.
- Performance management : Run mid-year and annual review cycles, calibrate with the VP of Growth and functional leads, and translate outcomes into meaningful development plans.
- Revenue Operations
- RevOps owns the data and systems layer that the rest of Growth runs on. The right tools are in place (HubSpot, Notion, Linear, Grain) but operate as individual islands. Your job is making them function as a connected stack and surfacing the insights already sitting in the data.
- Tooling stack ownership : Own the integrity and adoption of the Growth team's operational stack - CRM as system of record for deals, documentation and project management tools for process and tracking, meeting intelligence for decisions and actions
- partner success tooling for partner health, NRR and launch pipeline visibility. Your job is making them function as a connected system, not individual islands.
- Reporting and analytics : Automate reporting across Growth at regional, vertical and individual level. Build toward a state where anyone in the Growth org can access real-time Growth metrics using AI - including standing data services for founder and VP ad-hoc requests.
- Forecasting and Finance interface : Connect forecasting directly to Finance so the company runs from a single source of truth that is clear across the full funnel: GTM → implementation → partner management → partner marketing.
- Deal process discipline : Strengthen the end-to-end deal process with a clear pathway toward AI-supported workflows. This includes contracting with Legal, pricing frameworks with GTM leads and Finance
- a win/loss programme that feeds back into Product and Enablement.
- Capacity, coverage and comp modelling : Build capacity models by sub-function and region. In collaboration with Finance, design quota and comp programmes that translate those models into individual targets.
- Growth Enablement
- Growth currently operates as a series of capable sub-functions rather than a unified team. Strengthening playbooks, ramp and coaching turns individual talent into team capability — with the Growth Handbook as the durable artefact that threads it all together.
- Coaching layer : Establish a defined rhythm of Grain call reviews, deal coaching and peer reviews, with a formal assistance programme for Growth Managers.
- Playbooks by region, vertical and product : In collaboration with the vertical leads, maintain GTM playbooks (outbound, inbound, deal closing), Partner Management (onboarding, QBR, expansion, retention), Implementation (kickoff, scoping, technical handoff, launch) and Marketing campaigns.
- New hire ramp : Build a structured onboarding curriculum with clear ramp targets at weeks 4, 8 and 12, with feedback loops throughout.
- Certifications : Design skill-based certification programmes across Growth functions, with particular focus on product and technical knowledge.
- Growth Handbook ownership : Maintain the single source of truth for how Growth operates — kept current, versioned and LLM-discoverable.
- What we are looking for
- 6+ years in Revenue Operations, Sales Operations, Growth Operations or Strategy & Operations — hands-on ops execution at a high-growth B2B or marketplace business is the baseline
- VC or consulting is a positive signal if paired with real ops delivery, not a substitute for it
- Demonstrable experience owning a RevOps stack (HubSpot or equivalent CRM is a must) and connecting it to meaningful reporting
- Strong analytical instincts - comfortable building models, designing dashboards and interrogating data without commissioning analysis
- Experience running planning cycles, performance reviews and cross-functional operating rhythms at a team or org level
- A track record of building enablement programmes - playbooks, onboarding, coaching frameworks — that measurably improve team output
- Clear, direct communication and the ability to influence without authority across functions
- Genuine AI-nativeness: you default to using AI tools to automate, synthesise and accelerate your work, and you bring that instinct to the team
- Experience across more than one growth function - ideally touching partner success, customer success, or implementation operations alongside GTM and RevOps
- Comfortable with technical product complexity: high-volume transactional SaaS RevOps is a different muscle; we need someone who can navigate multi-market, multi-product, multi-vertical GTM motion
- (The final offer depends on your background, skills, and how you perform through the process. We're open to considering outlier candidates, which may result in an adjustment to the scope and compensation)
- Work At Gigs
- At Gigs, we value in-person collaboration. We believe the best ideas, decisions
- relationships are built when teams spend meaningful time together
- our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely
- not every role or week looks the same. You should expect regular time in one of our hubs , as well as occasional travel for team workshops, customer meetings
- Gigs Republic, our bi-annual company off-site . Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools
- small, tight-knit teams that make collaboration feel natural, energizing
- What We Offer
- At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career
- of course, a free phone and international data plan
- Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.
Required skills
Data AnalysisCRMProject ManagementReportingAnalytics