Customer Data Onboarding & Communications Lead

PNC Financial Services•21h ago

United StatesOnsiteFull-timeMid Level5+ yrs exp

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Vp DataData AnalystData EngineerData ScientistData Consultant

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Customer Data Onboarding & Communications Lead (Business Analysis Advisor Sr) within PNC's Data, Modeling & Analytics organization, you will be based in Pittsburgh, PA (or other location within the PNC Footprint). This role will lead two functions with high visibility and impact for PNC’s Customer Data Management suite of products: Onboarding Responsibilities:
Serves as the primary liaison and business analyst between internal applications with a need to integrate with customer data products and our technology partner that designs, develops and implements our product suite solutions.
Manages the overall onboarding process ensuring efficient and successful integration with our product suite.
Functionally assigns and directs the tasks of other team members supporting the Onboarding process.
Provides broad and deep subject‑matter expertise to guide decision‑making, support cross‑functional partners, and ensure high‑quality execution.
Develops and delivers clear, timely onboarding status updates for peers, management, and executive stakeholders, including progress, risks, dependencies, and decisions needed. Communications Responsibilities:
Publishes monthly technical release communications that clearly summarize upcoming database, API, Kafka, and related platform changes, key dates, stakeholder impacts, and actions required for integrated applications.
Develops breaking change communications that translate technical changes and integration impacts into clear, actionable guidance for both technical and business stakeholders, enabling technical teams to identify required API or system updates and business partners to understand related interface, process
customer experience impacts.
Writes informative narratives for high-impact enhancements, strategic improvements, and major wins, positioning the value to PNC, customers, business partners, and executive stakeholders. Preferred Qualifications:
Experience performing systems analysis, gathering business and technical use cases, and translating stakeholder needs into clear requirements and actionable outcomes.
Experience developing communications for diverse stakeholder audiences, including technical teams, business partners, management, and executive stakeholders.
Technical acumen or demonstrated exposure to APIs, databases, data integration patterns, and related platform capabilities. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Leads the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. Provides senior level consultation and communicates with clients and technology teams on business designs, complex problem solving and business analysis to reach project goals and objectives. Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches more junior associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation. Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate strategic needs. Communicates with senior level stakeholders and technology teams on more complex business requirements. Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides strategic direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Analytical Thinking, Business Case Justification, Business Process Design, Consulting, Effectiveness Measurement, Information Capture, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match, pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level
and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Required skills

APIsdatabasesdata integration