Retail Operations - Senior Manager

Overview

• This role drives the execution of the Retail Operations strategy by ensuring stores are equipped with scalable processes, capabilities
• systems that deliver operational excellence
• best‑in‑class performance and customer experience.
• New Store Openings (NSO)
• Lead and govern the full NSO lifecycle, ensuring consistency, budget control, and alignment with global standards.
• Translate BAU operations into scalable NSO playbooks, tools, and multi-format frameworks.
• Oversee NSO execution including store setup, inventory, systems, visual merchandising, compliance, vendor coordination, and readiness.
• Partner with Retail Training to deliver onboarding, soft openings, and operational handover.
• Leadership & Accountability
• Lead and develop high-performing retail and NSO teams, building a strong and diverse talent pipeline.
• Own retail operations and NSO budgets, ensuring on-time, on-budget delivery.
• Deliver core KPIs including stock accuracy, shrink, labor efficiency, logistics performance, and system stability.
• Ensure effective risk management, secure stock movements, and fit-for-purpose systems and data.
• WHAT YOU'LL NEED:
• 5+ years of Retail & operations experience in a fast paced, high volume and agile environment
• Experience with retail labour management
• Experience in new store openings in a variety of formats in North America
• Strong project skills, ability to lead, manage & support multiple complex projects simultaneously
• Ability to shift between the strategic and the operational details
• Clear communicator
• Strong interpersonal & collaboration skills
• Understanding of how to motivate & communicate to retail team/s
• Experience in decision making, negotiation and problem solving
• Willing to challenge and be challenged
• Willingness to give and receive effective feedback
• High organisation, time management and prioritisation skills
• Ability to travel and work across time zones where required
• Preferred Skills:
• Experience working across multiple countries and new store openings
• Analytical thinking and proficient in creating business cases
• Experienced and proficient with a variety of tech and retail systems
• Experienced with budget creation and control
• Ability to travel and work across time zones where required
• Process mapping / continuous improvement
• Change management
• Ability to communicate in multiple languages preferred
• Willingness to travel
• Please note t his is a hybrid role partially based in our New York City office. All candidates must be local or willing to relocate. You must also be authorized to work in the United States .
• SALARY RANGE
• This role has a salary range between $120,000-140,000. We are committed to fair and consistent pay practices. The salary range shown represents the anticipated hiring range for this position and may vary depending on individual qualifications and internal equity
• THE PERKS.
• Standard benefits include:
• Comprehensive Medical, Dental & Vision plans
• Performance-based Bonus opportunity
• Competitive PTO
• Contributory 401(k)
• Gymshark Employee Discount & long service awards
• Funded multi-site fitness membership
• Enhanced Family Leave plans
• STD & LTD plans
• Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
• BELONGING AT GYMSHARK.
• Our mission is to be a place where everyone belongs. We’re an equal opportunities employer
• for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process
• all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email peopleteamusa@gymshark.com.