Associate Technical Support Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent.

Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale.

We offer job shadowing, mentorship programs, talent development courses, and much more. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Title: Associate Technical Support Engineer Team: Technical Support Engineering About the Role We are looking for an associate technical support engineer, with a proven record of accomplishment in technical field to join our Support Success Organization.

You will be responsible for ensuring our customers’ success and satisfaction with our products and contributing to their long-term loyalty. Responsibilities include but not limited to:  Respond to customer-submitted support cases and help diagnose technical issues  Troubleshoot product bugs, configuration problems, and integration failures  Collaborate with senior engineers to escalate and resolve complex cases  Document solutions and contribute to internal knowledge bases and help articles  Reproduce issues in test environments and write clear bug reports for Engineering Eligibility Criteria:  B.E., BTech, MCA degree or equivalent technical experience  0-2 years of industry experience in supporting mission critical software components Required Skills:  Ability to quickly learn new technologies  Strong analytical and problem-solving skills  Ability to thrive in a fast-paced environment  Excellent in effectively communicating technical challenges and proposing solutions.  Skilled in navigating through ambiguous or undefined problems, coupled with the ability to think abstractly Desired Skills:  Experience with Salesforce (formerly Informatica) products like Power center (PC), Enterprise Data Catalog (EDC), Data Quality (DQ) , Cloud Data Integration (CDI), Cloud Application Integration (CAI), ILM suite like TDM, Data Masking, Data Archive and Master Data Management (MDM)  Experience with programming languages such as Java, C++ or Python, Bash etc.  Knowledge of web development technologies (HTML, CSS, JavaScript) and frameworks (React, Angular, or Vue.js) is a plus.  Basic understanding of APIs, databases, or cloud technologies  Understanding of networking fundamentals (DNS, HTTP, REST APIs)  Strong in Computer Science fundamentals, including object-oriented design, data structures, algorithm development, problem-solving, and Strong analytical skills  Excellent written and verbal communication skills  Customer-first mindset — you genuinely enjoy helping people Modern Tooling Acumen (Good to Have):  Experience using and critically reviewing code and artifacts generated by large language model (LLM) coding assistants and agentic tools  Ability to effectively guide AI tools to achieve desired outcomes is a plus  Experience using Copilot, Cursor, Claude Code, Gemini, or other agent- based frameworks are plus Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.

Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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