Technical Services Consultant II (Acute Care Informatics)

Job Title Technical Services Consultant II (Acute Care Informatics) Job Description Your role: Serves as a trusted technical advisor to clients, gaining a deep understanding of their environments and business objectives to recommend tailored solutions.

Partners closely with customers to align technical strategies with long-term operational and performance goals. Designs, configures, and implements complex technical solutions, including system architectures, integration plans, testing strategies, and deployment activities.

Ensures solutions are scalable, reliable, and optimized to meet customer requirements and business needs. Leads advanced troubleshooting efforts by performing detailed diagnostics, root cause analysis, and proactive system assessments. Identifies opportunities to improve system health, performance, and reliability while preventing future issues.

Develops and maintains comprehensive technical documentation, support procedures, best practices, and knowledge-sharing resources. Drives consistency, accuracy, and operational excellence through effective configuration management and standardized processes.

Collaborates cross-functionally with customers, product teams, sales organizations, and other stakeholders to deliver successful outcomes and continuous improvements. Provides technical reporting, strategic recommendations, and performance insights that enhance customer satisfaction and influence future product and service enhancements.

You're the right fit if: You’ve acquired 2+ years of experience in application deployment within healthcare IT. You have strong knowledge of hospital workflows and have worked in customer service delivery, with a focus on technical implementation.

Your skills include: Extensive knowledge of networking, virtualization, server hardware, Windows domains, system performance and SQL Server. Strong analytical expertise and excellent diagnostics capabilities. Knowledge of Philips Surveillance and HL7 – a plus.

You have High School Diploma, Vocational Education or Bachelor's Degree in Health Science, Business, or Engineering or equivalent. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

You’re an excellent communicator, both written and verbal, with the ability to build strong relationships and effectively engage stakeholders at all levels. Leveraging a customer-first mindset, you serve as a trusted advisor, providing strategic guidance and solutions that drive customer success and long-term partnership growth.

How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Do the work of your life to help improve the lives of others. Learn more about our business . Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details $42.00 to $65.00 (AL, AZ, AR, CO, FL, GA, HI, ID, IA, IL, IN, KS, KY, LA, ME, MI, MN, MS, MO, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV OR WY) $44.00 to $69.00 (AK, DE, MD, NY, RI, or WA) $47.00 to 73.00 (CA, CT, DC, MA, or NJ) The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

Details about our benefits can be found here . At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. #ConnectedCare This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.