Partner Technical Delivery Engineer
Dialpad•2h ago
United StatesOnsiteFull-time
Top focus
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- About Dialpad
- Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
- More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad
- Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
- We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues
- accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
- Visit dialpad.com to learn more.
- Being a Dialer
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
- We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
- We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant
- achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent
- Your Role
- Dialpad's Channel Programs team is the engine behind our global partner ecosystem. We're looking for a Partner Technical Engineer to own the technical enablement experience for Dialpad's partner network: designing and delivering hands-on workshops, building lab environments, certifying partners on our latest products
- driving the pipeline that flows from a well-trained partner base.
- This is a high-visibility, high-impact role at the intersection of technical depth and teaching. You'll work closely with Channel Sales, Channel SE, PSO
- Product teams to translate Dialpad's product roadmap into partner-ready training programs — from our CDP 2.0 certification tracks, Agentic AI bootcamps, Global Lunch & Learns
- What you'll do
- Own end-to-end delivery of technical workshops, bootcamps, and summits across NA, EMEA, and ANZ.
- Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
- Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
- Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
- Develop comprehensive lab guides with subject-matter experts across all product families.
- Set up and maintain hands-on lab environments used in live training events.
- Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
- Own technical LMS content within Docebo, keeping certification material current with product releases.
- Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.
- Validate new product introductions (NPI) and coordinate content updates with SE teams.
- Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
- Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.
- Skills you'll bring
- 3+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
- Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms — Dialpad product knowledge is a plus.
- Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
- Experience building and running lab environments for training or certification programs.
- Excellent project management skills — you can run a multi-city event calendar without dropping a ball.
- Comfortable owning outcomes: you track pipeline attribution, survey results, and certification completion, not just event attendance.
- Strong executive presence and communication skills; experience presenting to partner leadership.
- Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.
- Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
- We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools
- a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.
- Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive
- strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
- Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Required skills
Technical TrainingWorkshop DeliveryLab Environment SetupCertificationEvent Coordination