Priority Support L3 - Network Engineer Manager

In This Role, You Will

• Serve as Level 3 escalation support for complex and high severity network incidents impacting critical services Lead advanced troubleshooting efforts across enterprise network environments, including routing, switching, firewalls, load balancers, proxies
• SD WAN Actively participate in Major Incident Management bridges, providing technical leadership, accurate updates
• clear remediation guidance Perform break fix configuration changes and support emergency restorations to stabilize impacted services Partner closely with Network Engineering, Architecture
• Service Management teams to restore service and reduce recurrence Engage directly with strategic vendors and TAC organizations for escalations, root cause analysis
• long term fixes Analyze packet captures and telemetry using tools such as Sniffer and Infinistream to isolate complex network behavior Review change related incidents to identify patterns, risks
• opportunities to improve operational discipline Provide detailed incident documentation, timelines
• post incident technical input to support root cause analysis Support on call rotations, including after hours and weekend coverage, for Priority Support customers and platforms Required Qualifications: 7+ years of Network Engineering experience
• equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of management or leadership experience Demonstrated experience in network operations, priority support
• equivalent through work experience, training, military service
• education Proven ability to troubleshoot and resolve complex network issues in large scale enterprise environments Desired Qualifications: 5+ years of hands on network support experience in a NOC, Priority Support
• advanced operations environment Strong working knowledge of routing and switching protocols including OSPF, BGP
• related technologies Extensive experience with enterprise networking platforms including Cisco routers and switches, firewalls
• wireless infrastructure Hands on experience supporting firewalls, load balancers such as F5, proxy platforms
• complex IP architectures Strong understanding of IP subnetting, Layer 2 through Layer 4 networking, QoS, MPLS
• SD WAN Experience with Arista networking platforms is a plus Ability to clearly communicate complex technical issues to both technical and non technical audiences Experience supporting high impact incidents under time pressure while maintaining operational discipline Familiarity with automation and scripting in a network operations context, including Ansible or Python, is a plus Certifications such as CCNA, with progress toward or completion of CCNP level certifications preferred Job Expectations: Strong analytical mindset with a focus on fast, accurate problem resolution Ability to work calmly and effectively during major incidents and service disruptions Experience collaborating across operations, engineering
• vendor teams Strong documentation skills with attention to detail and operational transparency Commitment to continuous improvement, operational excellence
• risk reduction Hybrid work model based on business needs Exposure to mission critical, large scale global network environments Opportunity to work closely with senior engineers, architects
• leadership Access to training, certifications
• career growth within Network Operations and Engineering Posting End Date: 21 Jul 2026 *Job posting may come down early due to volume of applicants.
• We Value Equal Opportunity Wells Fargo is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
• any other legally protected characteristic.
• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
• includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues
• making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
• Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
• Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
• Drug and Alcohol Policy Wells Fargo maintains a drug free workplace.
• Please see our Drug and Alcohol Policy to learn more.
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• Third-Party recordings are prohibited unless authorized by Wells Fargo. b.
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