Sr Manager, Annotation Ops Integration, GO-AI
Amazon.com Services LLC•3h ago
United StatesRemote$197.9K–$267.8KFull-timeManager Level10+ yrs exp
H-1B verified · 2310 LCAs
- GO-AI is a technology enablement organization that accelerates the development and enhances the performance of AI-based robotic and automation solutions for Amazon Robotics (AR) and key Worldwide Operations programs. We combine human expertise with machine learning to produce high-quality training data, validate model outputs
- continuously improve AI system performance across many annotation programs and a large global workforce. This Senior Manager, Technical Product Management will lead central operations functions within GO-AI, including quality assurance, labor planning and capacity management
- people development initiatives (upskilling, learning programs, career progression). You will own the strategy for GO-AI operations capabilities and evolution, translating demand signals into production-ready capacity plans and converting program-specific operational patterns into scalable, repeatable processes. You will drive operational efficiency initiatives, evaluate and adopt tools to improve workforce planning and utilization
- lead AI-enabled process improvement across the organization. As GO-AI evolves from a labor-led service to a tech-enabled operation, this role will ensure the operational foundation, including workforce readiness, quality standards
- capacity planning, adapts in step with that transformation. Key job responsibilities - Define and execute the strategy for GO-AI's central operations capabilities, ensuring quality, capacity
- people development functions operate as a unified, scalable system - Deliver annual operational efficiency targets through kaizen, process automation
- workforce utilization improvements - Translate variable customer demand into reliable capacity plans that balance cost, quality
- delivery speed - Convert program-specific operational patterns into standardized service offerings that scale across the portfolio - Own the associate lifecycle from onboarding through upskilling, ensuring workforce readiness keeps pace with new program launches and evolving AI model requirements - Lead tool strategy for workforce planning and capacity management, driving adoption of platforms that replace manual processes - Represent operations in cross-functional forums with engineering, science
- product leadership - Lead and develop a geographically distributed team across the United States, India
- Costa Rica, ensuring alignment and operational consistency across time zones
- 10+ years of technical product or program management experience - 6+ years of team management experience - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Bachelor's degree - Experience in capacity planning, operations planning, business analysis or equivalent - Experience working cross-functionally across several teams both technical and non-technical
- Experience delivering consumer software products and services in a high growth environment - Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment - Experience in operations planning for AI/ML data production, annotation
- expert workforce operations - Track record converting bespoke operational solutions into standardized, repeatable service offerings - Experience driving AI adoption or process automation within an operations organization - Familiarity with make/buy decisions for operational software tools (WFM, scheduling, planning platforms) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, MA, Westboro - 197,900.00 - 267,800.00 USD annually
Required skills
technical product managementoperations planningbusiness analysisAIMLprocess automation