Business Risk Manager

What You'll Do

• Review debit, electronic benefits transfer (EBT), and fleet card network change documentation, release materials, and bulletin requests to identify business, platform, and system requirements.
• Analyze network-mandated changes across Fiserv systems and document operational impacts, client impacts, and associated business risks.
• Summarize change requirements and implementation impacts for clients, merchants, channel partners, and internal stakeholders.
• Create, distribute, and present materials for new programs, processes, and procedures related to debit network changes and releases.
• Educate internal teams, channel partners, and clients on network payment acceptance requirements, compliance matters, and release impacts.
• Provide payment acceptance subject matter expertise to support Fiserv employees, channels, and clients that require network-specific guidance.
• Act as an escalation point for highly escalated production issues, coordinate issue resolution, and communicate issue status and outcomes appropriately.
• Maintain network support grids, including escalation contacts and outage-related impact points across supported networks.
• Experience you'll need to have: 5+ years of experience in payment processing, including reviewing debit/credit, electronic benefits transfer (EBT)
• fleet card network bulletins, releases
• mandated requirements. 5+ years of experience assessing business and system impacts for network changes across payment platforms, operational processes
• client-facing services. 5+ years of experience supporting production incidents, researching root causes
• driving issue resolution in a payment processing or network support environment.
• Experience using Fiserv mainframe tools and business applications including Microsoft Excel, Microsoft Word, Adobe Acrobat PDF, and DocuSign.
• Ability to analyze and interpret complex network documentation, summarize requirements, and present business impacts clearly to internal and external stakeholders.
• Ability to use Microsoft Excel to sort, filter, and analyze data, including formulas and pivot tables.
• Bachelor's degree in business, finance, information systems, or a related field or equivalent combination of education, related experience and/or military experience.
• Experience that would be great to have: Experience supporting 30 or more debit, electronic benefits transfer (EBT), or fleet card networks.
• Experience presenting industry bulletins and mandates to financial institutions, technical partners, operational stakeholders, and key client contacts.
• Experience maintaining audit-ready tracking and reporting for industry bulletins, notices, and network mandates.
• Knowledge of network payment acceptance rules, compliance practices, and merchant or client communication processes.
• How you'll work: This role is on-site Monday through Friday.
• Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv.
• Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status
• any other category protected by law.
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .
• Please note our AskHR representatives do not have visibility to your application status.
• Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
• Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements.
• Please do not send resumes to Fiserv associates.
• Fiserv is not responsible for any fees associated with unsolicited resume submissions.
• Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv.
• Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
• Any communications from a Fiserv representative will come from a legitimate Fiserv email address.