Collection Analyst , Digital Collections
CapFloat Financial Service Pvt Limited - S85•7h ago
IN, KA, BangaloreOnsiteFull-timeMid Level3+ yrs exp
- The Digital Collections Analyst is responsible for designing, executing, monitoring
- optimizing digital collections strategies across various customer engagement channels, including SMS, WhatsApp, IVR, Voice Bot, Chat Bot email
- other digital platforms. The role focuses on improving collections efficiency, enhancing customer engagement
- maximizing recoveries through data-driven decision-making and technology-enabled interventions. The analyst will monitor portfolio performance across different delinquency buckets, analyze customer behavior and campaign effectiveness, identify opportunities for process improvement
- recommend targeted collection strategies. The role involves close collaboration with Collections, Risk, Product, Technology, Compliance
- external technology partners to implement digital initiatives, AI-driven automation
- omni channel communication strategies. The Digital Collections Analyst will also be responsible for developing performance dashboards, tracking key collection metrics, conducting campaign analysis, supporting vendor performance management
- ensuring all digital collection activities comply with applicable regulatory guidelines and internal policies. The ideal candidate should possess strong analytical skills, proficiency in data analysis and visualization tools
- a good understanding of collections operations within the banking, NBFC
- fintech ecosystem. This role plays a critical part in driving digital transformation within collections by leveraging analytics, automation, AI
- customer centric engagement strategies to improve operational efficiency while delivering a seamless customer experience. Key job responsibilities 1. Design, manage, execute
- optimize digital collections strategies across channels such as SMS, WhatsApp, IVR, Voice Bot, Chat Bots, email
- other digital engagement platforms. 2. Monitor daily portfolio performance across delinquency buckets and recommend data-driven interventions to improve collections and customer engagement. 3 Analyze customer behavior, payment trends, contactability
- campaign performance to identify opportunities. 4. Develop, monitor
- publish MIS reports, dashboards
- KPIs related to collections performance & digital channel effectiveness. 8. Support the implementation and optimization of AI-powered collections, automation workflows, conversational bots
- omni channel customer engagement solutions. 9. Work closely with technology vendors and internal engineering teams to support system integrations, testing, issue resolution
- new feature deployments. 11. Ensure digital collection activities comply with regulatory requirements internal policies, customer communication guidelines
- data privacy standards. 14. Support vendor performance management by tracking service-level agreements (SLAs), quality metrics
- business outcomes. 15. Maintain data accuracy and integrity across collections systems, campaign platforms
- reporting tools. 16. Prepare management presentations and business reviews, highlighting portfolio trends, key insights, risks
- recommendations. 17. Stay informed about emerging technologies, AI capabilities, digital engagement channels
- industry best practices to drive innovation in collections operations. About the team The Digital Collections team is responsible for transforming the collections function through technology, data & customer centric engagement. We keep exploring emerging technologies such as AI-powered collections, conversational bots, speech analytics
- workflow automation to build smarter & more scalable collection processes. Our team culture is built on innovation, ownership, collaboration & continuous learning. Team members are encouraged to experiment, challenge conventional approaches
- use data to solve complex business problems. If you're passionate about using technology & analytics to solve real-world business challenges while shaping the future of digital collections, you'll find a collaborative, fast-paced & rewarding environment within our team.
- Bachelor's degree - Experience with SQL and advanced Excel - Experience in visualization tools such as Tableau
- Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field
- MBA and 3+ years of business-to-business collections experience - Experience in the financial services industry Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
SQLExcelTableau