Sr. Manager, Grocery Delivery, NA Grocery Delivery

Amazon.com Services LLC•3h ago

United StatesOnsite$136.2K–$225.2KFull-timeManager Level7+ yrs exp

H-1B verified · 2310 LCAs

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Delivery Manager

Join Amazon's US Grocery Delivery team as a Sr. Manager of Program Management
you will serve as the single-threaded owner of delivery strategy and execution across the US Sub Same Day Grocery (SSDG) delivery network. In this role, you will lead a team of direct reports, owning both cost and quality performance for Sub Same Day Grocery last mile delivery. You will act as a thought leader for your team — guiding deep dives into complex data to drive adjustments across proactive levers (driver scheduling, routing
assignment) and reactive systems (exception management, andons
alerts). Your ability to translate data into actionable insights will be critical to optimizing delivery performance and raising the bar for the customer experience across SSDG's store-based fulfillment and delivery model. You will work cross-functionally with Amazon Flex, Retail, Capacity Planning, Operations, Operations Integration, Store Operations
Technology teams to develop innovative solutions that advance organizational goals. Success in this role requires a balance of strategic thinking and hands-on execution — you will be expected to identify opportunities, build scalable mechanisms
deliver measurable results across a complex, store-based delivery network operating at scale. This is a high-visibility role ideal for a senior leader who thrives in ambiguity, is passionate about solving complex supply chain challenges
is motivated by driving impact at scale across a rapidly evolving grocery delivery program. Key job responsibilities - Define and execute the delivery performance roadmap for the US Sub Same Day Grocery network, setting goals and tracking progress against cost and quality targets. - Lead, coach
develop a team of supply chain managers, establishing clear priorities and creating mechanisms for accountability and professional growth. - Design and refine driver scheduling, routing
assignment strategies to optimize delivery throughput and cost efficiency across the store-based delivery model. - Build and maintain frameworks for exception management, andons
alerting to enable rapid response to delivery disruptions. - Develop business cases to evaluate trade-offs between cost, speed
quality, influencing senior leadership on investment priorities and performance standards. - Create and own reporting mechanisms that surface key performance trends, risks
opportunities to senior leadership.
7+ years of team management experience - Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level - Experience defining program requirements and using data and metrics to drive improvements - Experience owning program strategy and end to end delivery - Experience working cross functionally with tech and non-tech teams
Experience implementing repeatable processes and driving automation or standardization - Experience managing teams of 6 or more Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 166,500.00 - 225,200.00 USD annually USA, TN, Nashville - 136,200.00 - 184,300.00 USD annually USA, WA, Bellevue - 151,400.00 - 204,800.00 USD annually

Required skills

Microsoft Excelprogram managementdata analysissupply chain managementautomationstandardization