Operational Support Senior Manager- Hybrid
Cigna•19h ago
United StatesHybrid$112.2K–$187KFull-timeMid Level3+ yrs exp
H-1B sponsor
Top focus
Customer Support ManagerIt Support
- Accredo Health Group, Inc. seeks an Operational Support Senior Manager for the Chicago, IL location to plan, direct, and coordinate the overall operations of the Fusebox contract pricing management. Responsibilities:
- Oversee the multi-vendor purchasing service.
- Partner with different vendors to serve different needs for shared accounts and facilitate the onboarding process for different types of Fusebox accounts.
- Develop and implement strategic initiatives, by crafting, evaluating
- implementing supply chain strategies and initiatives that align with long-term organizational objectives, focusing on operational excellence, customer satisfaction
- complete customer financial oversight.
- Enhance team performance by streamlining existing processes, establishing and implementing performance metrics to drive behaviors, offering support and guidance on complex cases, providing constructive feedback
- fostering a collaborative environment.
- Oversee contract and pricing management by guiding and supporting contract pricing analysts on multi-vendor pricing management
- by setting standards on pricing control and verification for different types of accounts.
- Enhance partnerships with different vendors, as well as examine existing procedures on pricing management.
- Guide and support the order confirmation analysts to improve overall account purchasing experiences by troubleshooting challenging cases, monitoring EDI file transactions
- setting standards for multi-vendor order fulfillments, invoice-specific pricing verification
- account proprietary vendor relationships management.
- Lead new accounts’ pre-onboarding process by managing the initial Fusebox account setup.
- Work with vendors to set up purchasing environments.
- Ensure a smooth transition by coordinating resources, aligning expectations, and partnering with the account managers to provide ongoing support.
- Hybrid work schedule. Qualifications:
- Bachelor’s degree in Business Administration, Human Resources, or related field and 3 years of experience in any supply chain management and support role.
- Must have experience with: Vendor pricing management;
- Fusebox platform including contract pricing management, translating business needs into actionable Fusebox requirements, setting pricing control standards across account types, and guiding software enhancement with stakeholders including CEO validation
- Multi-vendor purchasing service orchestration including monitoring EDI transactions, troubleshooting complex purchasing cases, and Setting standards for order fulfillment, invoice-level pricing verification, and proprietary vendor relationship management
- End-to-end contract pricing and governance including establishing procedures and controls to ensure pricing accuracy across customers and purchase orders;
- EDI 810 invoice discrepancy management including establishing procedures and controls to ensure pricing accuracy across customers and purchase orders;
- Requirements engineering with tech teams in an agile environment including validating software requirements for pricing/contracts workflows and driving automation to minimize manual labor and increase security and efficiency
- Strategic supply chain initiative design and execution including crafting, evaluating, and implementing long horizon strategies focused on operational excellence, customer satisfaction, and closing vendor performance gaps while keeping in mind financial oversight outcomes
- Cross-functional team leadership at scale including leading direct and indirect teams, setting performance metrics, and coaching on complex issues;
- Sorting through complex pricing and invoice datasets to diagnose root causes and design corrective solutions;
- Building pricing controls, comparisons, and reconciliation models (vlookups/index match/pivot logic, audit trails) to support accuracy in day to day purchasing and billing;
- Stakeholder navigation across vendors & accounts; Providing scheduled coverage for order confirmation workflows to ensure smooth purchasing across time zones;
- SLA/KPI design and behavioral alignment including defining performance metrics, measuring outcomes, and iterating processes to close gaps;
- Customer financial oversight in supply chain context;
- Vendor trend analysis & continuous improvement Including detecting and addressing pricing discrepancy patterns with vendors;
- Executive level communication & influence
- Programmatic collaboration rhythms
- and, Complex Healthcare Purchasing Platforms. Salary Range: $152,643-$187,000 If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 112,200 - 187,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here . About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Required skills
Vendor pricing managementFusebox platformMulti-vendor purchasing serviceContract pricing governanceEDI 810 invoice discrepancy managementRequirements engineeringStrategic supply chain initiative designCross-functional team leadershipData analysisPricing controlsStakeholder navigationSLA/KPI designCustomer financial oversightVendor trend analysisHealthcare Purchasing Platforms