Payments Performance Strategist, Card Authorization
Stripe•12h ago
United StatesRemoteFull-timeMid Level5+ yrs exp
H-1B sponsor
Top focus
Content Strategist
- Who we are
- About Stripe
- Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue
- accelerate new business opportunities. Our mission is to increase the GDP of the internet
- we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
- About the team
- The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics
- also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.
- What you’ll do
- The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud
- cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals
- partner with our Customer Success organization to ensure that merchants are successful working with Stripe.
- Responsibilities
- Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
- Serve as both an internal and merchant-facing expert on payment optimisation strategies.
- Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
- Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio.
- Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
- Provide feedback on our tools and playbooks to help continuously improve our self serve offerings
- Who you are
- Minimum requirements
- 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry
- Expertise is diagnosing root cause of card authorization rate underperformance, and suggesting actionable steps to address root cause issues identified
- Deep understanding of how to improve merchant, card authorization rates (e.g. ISO message optimization, retry logic, issuer level analysis etc.)
- Ability to partner with merchants to structure and deliver a/b tests that compare card authorization rate performance across PSPs
- Experience helping merchants onboard to a new PSP such that their authorization rate performance is optimal from day one
- Preferred qualifications
- Experience with SQL, dashboard building, modeling, or reporting
- Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
- Experience presenting to senior business leaders
- Ability to advise merchants on how to manage fraud, primarily on card transactions but ideally on alternative payment methods as well
- An understanding of how to reduce merchant level interchange and scheme fees
Required skills
SQL