Senior Operations Processor

In This Role, You Will

• Support Operations in completing larger and more complex business, operational
• customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers
• colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues
• managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures
• compliance requirements Required Qualifications: 4+ years of operations support experience
• equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Attention to detail and accuracy skills 10-key numerical data entry experience Ability to prioritize work, meet deadlines, achieve goals Excellent verbal, written
• interpersonal communication skills Proficient computer and Microsoft skills Reviewing job instructions and process work to verify accuracy, completeness
• alignment with established procedures Identifying, documenting
• reporting quality issues to management for review and resolution Evaluating the accuracy and overall quality of completed work to ensure compliance with organizational standards Maintaining daily worksheets, logs
• spreadsheets to track quality metrics and productivity Rotating across multiple work streams as needed to review, process
• support operational workflow Communicating promptly and effectively with management and peers to address questions, escalate concerns
• support continuous improvement Job Expectations: Hours: 10:30am-7:00pm Monday-Friday Willingness to work on-site at stated location on the job opening (Charlotte, NC) Candidates should be comfortable standing for extended periods on concrete floors in a warehouse setting and working part of each day in an environment that is not climate controlled.
• Posting End Date: 23 Jun 2026 *Job posting may come down early due to volume of applicants.
• We Value Equal Opportunity Wells Fargo is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
• any other legally protected characteristic.
• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
• includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues
• making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
• Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
• Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
• Drug and Alcohol Policy Wells Fargo maintains a drug free workplace.
• Please see our Drug and Alcohol Policy to learn more.
• Wells Fargo Recruitment and Hiring Requirements: a.
• Third-Party recordings are prohibited unless authorized by Wells Fargo. b.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.