Associate Engineer - IT Helpdesk
Druva•3w ago
Pune, Maharashtra, IndiaOnsiteFull-time
- Associate Engineer - IT Helpdesk
- About Druva
- Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity
- AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint
- edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly
- govern data with greater confidence.
- Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.
- Visit druva.com and follow us on LinkedIn , X and Facebook .
- Location: Pune
- Experience Required: 4+ Years
- About the Role
- Are you a tech-savvy problem solver with a passion for helping others? Druva is looking for a dynamic IT Helpdesk Support to join our IT Operations team. In this "jack-of-all-trades" role, you will be the backbone of our employee experience, ensuring seamless onboarding, top-tier technical support
- the smooth operation of our global IT infrastructure.
- If you have a proven track record in IT support, are eager to leverage system administration , modern AI tools and possess a deep passion for IT, life, and the Druva product, we want you on our team!
- What You Will Do
- Support & Employee Endpoint Lifecycle Management
- Provide L1 & L2 Support: Act as the first and second line of IT support for Druva employees, troubleshooting and resolving technical Endpoint ( Mac / Windows / Linux ) issues efficiently.
- Drive IT Lifecycle Management: Manage end-to-end employee IT lifecycles, including the onboarding of new hires, access and permission modifications, and seamless off-boarding activities.
- Empower End-Users: Provision, support, and troubleshoot corporate equipment, including laptops and Virtual Machines, while maintaining global communication technologies.
- Systems Administration & Infrastructure
- Manage Access & Identity: Administer and automate Active Directory and Okta integrations (SSO), alongside GSuite and Azure (O365) Administration.
- Device & Asset Management: Manage IT assets and provision devices utilizing a Mobile Device Management (MDM) solution like Endpoint Central.
- Monitor Global Systems: Proactively monitor internal and external applications, systems, and global infrastructure components.
- Process Optimization & Innovation
- Leverage AI: Utilize a solid understanding of modern AI tools (like Gemini) to improve daily workflows and IT operations. ( emails , debugging , automation)
- Maintain Documentation & Policies: Create and maintain accurate IT operational documentation. Execute, optimize, and train managers and users on IT policies and procedures.
- Collaborate Globally: Sync daily activities and share experiences with our international IT Operations team, maintaining the flexibility to work non-standard hours to meet global business demands.
- Continuous Learning: Stay up to date with emerging technologies and solutions for the modern IT organization.
- Skills & Qualifications We Are Looking For
- Experience & Education
- 4+ years of proven professional experience in IT Helpdesk, IT Support, or IT Operations roles.
- A degree in a Computer Science-oriented field, or equivalent practical experience.
- Strong hands-on experience working with service desk systems, specifically Freshdesk ITSM .
- Technical Expertise
- Strong laptop and end user applications management skills across multiple operating systems ( Windows, MacOS, Ubuntu Linux ).
- Solid foundational experience with network infrastructure, telecommunications, Audio-Video systems ,Enterprise Mobility Management (EMM) solutions, and Cloud application management.
- Hands-on experience with identity and access management ( SSO, Okta ).
- Soft Skills & Mindset
- Versatility: An all-around, "jack-of-all-trades" capability with a strong desire to work accurately and efficiently.
- Communication: Excellent verbal and written communication skills to effectively support end-users and train staff.
- Flexibility: The ability to work independently as well as collaboratively within a global team, adapting to flexible hours when necessary.
- Drive & Passion: A genuine passion for IT, life, and the Druva product, coupled with the will to have a maximum impact on the company.
- Growth Mindset: A strong desire to grow yourself, your team, and the organization.
Required skills
AzureLinux