MSP Billing & Reporting Specialist
Druva•3h ago
Pune, Maharashtra, IndiaOnsiteFull-timeMid Level3+ yrs exp
- About Druva
- Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises
- edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation
- robust data governance. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world.
- Visit druva.com and follow us on LinkedIn , X and Facebook .
- Key Responsibilities
- SaaS Consumption Billing & Data Processing
- Manage inbound consumption data feeds to calculate monthly usage-based billing for cloud software partners.
- Validate and scrub data from multiple systems to ensure tenant-level accuracy across consumption, contract, and rate card data.
- Apply new contracts, amendments, and tier updates; reconcile mismatched data between SFDC and internal rate card tables.
- Identify, validate, and map discrete cloud tenants (new, conversions, or legacy) to ensure complete billing capture.
- MSP Partner Reporting & Communication
- Manage all outbound MSP scorecards, consumption reports, and custom partner summaries for monthly billing cycles.
- Translate internal consumption data into partner-facing reports, highlighting usage trends, overages, and renewal triggers.
- Partner with MSP account managers to validate data with partners and ensure accurate billing communications.
- Support partner reconciliation meetings by preparing detailed usage, overage, and underage analyses.
- Maintain master MSP mappings, ensuring Prime/Sub relationships are accurately reflected across datasets.
- Automation & Process Improvement
- Drive consistency and efficiency across manual billing workflows—from tenant identification to monthly data uploads.
- Identify automation opportunities to reduce manual data transformation and reconciliation work.
- Proactively flag data anomalies, rate mismatches, or mapping gaps before reporting deadlines.
- Required Skills & Qualifications
- Technical Proficiency
- Advanced Excel / Google Sheets (formulas, pivots, vlookups, data cleaning, deduplication, validation logic).
- Experience with Salesforce (SFDC) and standard billing/subscription platforms.
- Familiarity with standard BI tools (Tableau, Power BI, etc.).
- Business & Financial Acumen
- Deep understanding of SaaS consumption-based billing, rate card logic, and tiered pricing structures .
- Experience in reconciling data between operational systems and resolving complex billing/overage disputes.
- Soft Skills
- High attention to detail and ability to work accurately under tight monthly deadlines.
- Excellent written and verbal communication skills—able to explain billing data logic to partners and non-technical teams.
- Strong problem-solving mindset—ability to identify root causes of data anomalies and design durable fixes.
- Preferred Qualifications
- 3–5 years of experience in SaaS billing, sales operations, or data analytics.
- Experience with SaaS Channel Partners, Cloud Software MSPs, or B2B Software Resellers (Note: This role requires software/cloud billing experience; contingent workforce/HR staffing MSP experience is not applicable) .
- Proven ability to manage recurring monthly operational cycles with precision.
Required skills
ExcelGoogle SheetsSalesforceTableauPower BI