IND-Lead Analyst BA_Digital Category Experience
Lowes•15h ago
BengaluruOnsite$83Full-timeMid Level6+ yrs exp
Top focus
Business Analyst
- Innovate in Bengaluru This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic
- other perks to enhance your work experience. Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics
- shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain
- customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India I. Job Summary: The Team Lead, Catalog Management is responsible for leading day-to-day catalog operations that support Lowe's catalog quality, governance
- scalability objectives. This role manages analysts and associate analysts and owns execution across item audit, categorization accuracy, merchandise hierarchy assignment, content quality, item-blocking controls, paused list maintenance, seller outreach
- catalog performance reporting. The Team Lead uses SQL, Excel, Python or automation workflows
- BI tools to monitor large catalog datasets, identify defects and process gaps, conduct root cause analysis
- translate findings into operational improvements. The role partners with merchandising, product, engineering, marketplace operations, legal/compliance, suppliers, sellers
- customer-experience teams to resolve catalog issues, improve SOPs, strengthen controls
- ensure product information is accurate, trustworthy, searchable
- usable for downstream reporting and customer experiences. II. Roles & Responsibilities: Core Responsibilities:
- Lead daily planning, queue allocation, execution review
- governance for catalog audit workflows, including pre-live item audit, live item audit, catalog optimization, merchandise hierarchy reassignment
- paused list processes.
- Ensure item content meets Lowe's data quality standards across correct LLC/category placement, required and recommended attributes, images, brand and seller rules, MP block policies, and Trust & Safety guardrails.
- Validate product placement within Lowe's taxonomy and merchandise hierarchy to improve customer navigation, search performance, digital shelf readiness, and financial/reporting accuracy.
- Maintain SOPs, category definition references, catalog repositories, issue logs, audit trackers, and RCA documentation to support consistent execution and knowledge continuity.
- Monitor catalog KPIs such as daily go-live rate, LLC accuracy, audit accuracy, data quality score, product availability, item suppression, seller defects, escalation volume, turnaround time, and time-to-resolution.
- Analyze large catalog datasets using SQL, Python, Excel, and reporting tools to detect defects, repeat offenders, false positives, risk patterns, policy gaps, and process improvement opportunities.
- Support automation and machine learning initiatives by preparing input data, reviewing model outputs, defining business rules, identifying false positives/false negatives
- recommending workflow automation opportunities.
- Partner with product and engineering teams on catalog technology requirements, validation rules, data pipeline issues, APIs/feeds, item go-live controls, and scalable defect prevention mechanisms.
- Manage catalog-related queries, seller outreach, stakeholder escalations, and cross-functional follow-ups with clear business impact, ownership, timelines, and next steps.
- Support Trust & Safety operations by identifying prohibited, restricted, recalled, unsafe, duplicate, misleading
- policy-sensitive items and coordinating decisions with legal/compliance, merchandising, marketplace, product
- Prepare recurring performance reporting, deep dives, RCA readouts, and leadership updates such as WBR inputs, converting technical catalog issues into business impact and actionable recommendations.
- Coach analysts and associate analysts, set goals, review output quality, build operating rhythms, manage capacity, and drive accountability across assigned processes. III. Years of Experience:
- Minimum 6+ years of relevant experience in online/retail merchandising, digital marketplace operations, catalog management, taxonomy, data quality, analytics, business operations, or related functions.
- Minimum 1+ year of experience leading people, managing workstreams
- driving operational governance across analysts or cross-functional teams is preferred. IV. Education Qualification & Certifications Required Minimum Qualifications:
- Certification or demonstrated experience in data analytics, SQL, Python, process improvement, product data management, taxonomy, retail merchandising, or BI/visualization tools is preferred. Preferred Qualifications:
- Certification or demonstrated experience in data analytics, SQL, Python, process improvement, product data management, taxonomy, retail merchandising
- BI/visualization tools is preferred. V. Skill Set Required Primary Skills (must have)
- Experience in digital catalog management, marketplace operations, category merchandising, taxonomy operations, or item data governance.
- Strong understanding of product categorization, category trees, attribute schemas, merchandise hierarchy mapping, item setup, and data quality guidelines.
- Ability to lead day-to-day operations, allocate work, review output quality, manage SLAs, and drive accountability across analysts and associate analysts.
- Hands-on experience with Excel and data/reporting tools; working knowledge of SQL for extracting, validating, and analyzing large operational datasets.
- Ability to identify catalog defects, perform root cause analysis, develop preventive controls, and translate data insights into operational actions.
- Strong written and verbal communication skills, including the ability to work with US-based stakeholders, sellers, product teams, engineering teams, merchandising teams, and compliance partners.
- Experience maintaining SOPs, trackers, documentation, business rules, and process controls for repeatable catalog operations.
- Strong problem-solving, prioritization, stakeholder management, conflict management, and time management skills. Secondary Skills (desired)
- Experience with third-party marketplace or catalog platforms such as DSCO, Rithum, Mirakl, or similar systems.
- Experience with BI and analytics platforms such as Power BI, Tableau, Superset, Adobe Analytics, Salesforce dashboards, or similar tools.
- Working knowledge of Python, Excel macros, BI scripts, or other automation approaches for reducing manual catalog tasks.
- Familiarity with GCP/BigQuery, data pipelines, etc.
- Exposure to machine learning or NLP use cases for item audit automation, title/content defect detection, policy-sensitive item detection, or workflow prioritization.
- Retail corporate experience, account management, consulting, client service, or marketplace seller communication experience.
- Exposure to Trust & Safety, legal/compliance processes, restricted/prohibited item policies
- digital product governance is preferred. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information
- any other category protected under state or local law. Lowe’s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act’s privacy provisions. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information
- any other category protected under federal, state
Required skills
SQLPythonExcelBI toolsdata analyticsprocess improvementproduct data managementtaxonomyretail merchandising