Manager, Implementations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The CVS Caremark Implementations team thrives in a fast-paced environment that promotes professional growth and talent development.

This role offers a unique opportunity to advance your career while directly contributing to client and customer satisfaction. As part of the team, you’ll collaborate with experienced Implementations Managers, gaining hands-on experience in project management and process optimization while building a rewarding career in an impactful organization.

At CVS Caremark we put our Heart in everything we do! The Implementation Team demonstrates our Heart at Work Behaviors and focuses on keeping the customer and colleagues at heart of all we do. The Implementations Team supports CVS Caremark, the nation’s leading pharmacy benefit manager (PBM).

Implementation Managers play a critical role in onboarding new clients, ensuring their prescription benefits are active on day one. They also assist with offboarding clients, adding new lines of business and implementing plan changes. Given the complexities of today’s PBM landscape, setting up a new client involves managing financial, product, and operational components across CVS Caremark.

Implementation Managers coordinate with 20+ functional areas to track progress and ensure seamless execution. Position Summary As an Implementation Operations Manager, you own every aspect of the project, ensuring success by owning projects end‑to‑end, from planning and execution through completion.

This role demands proactive risk management, seamless collaboration with stakeholders, and a relentless focus on delivering high-quality, predictable results. Curiosity, tenacity and ability to leverage background experience quickly will be key as you work independently.

The Implementation Operations Manager partners closely with internal stakeholders to drive milestones, proactively manage risks, and deliver high‑quality, predictable outcomes. Success in this role requires strong collaboration with cross‑functional teams to gather and refine requirements, validate findings, and ensure solutions align with business objectives.

The Sr Analyst, Implementation Operations Manager contributes to the development and maintenance of standardized processes, templates, and documentation that promote consistency, repeatability, and smooth handoffs across teams. This role also supports continuous improvement efforts by evaluating current operating practices using data‑driven methods such as process mapping, root cause analysis, stakeholder feedback, and performance metrics.

There may be opportunities to design and implement process improvements, lead targeted initiatives, pilot new approaches, and contribute to scalable best practices across the organization. Beyond your own development, you’ll play a pivotal role as a mentor—guiding and developing new Implementation Managers on the team, sharing your knowledge, and fostering a collaborative environment where everyone can thrive