Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC•2h ago
United StatesOnsiteFull-time
H-1B verified · 2310 LCAs
Top focus
Software EngineerSoftware Engineer IiSenior Software Engineer
- At Amazon, customer obsession is at the core of what we do. We value your creativity, initiative
- ability to innovate and deliver results as we strive to continuously improve the customer experience. As a Software Development Engineer on this team, you will collaborate with senior software engineers to enhance our technology and design
- developing innovative services that enable our organization to launch Customer Service Artificial Intelligence (AI) Guided-Workflow features. You will be responsible for the global expansion of these services, including implementing instrumentation to monitor metrics and ensure high-quality outcomes. Your solutions will aim to deliver an unparalleled customer service experience by leveraging next-generation engineering and machine learning systems. This includes harnessing the power of Generative AI (GenAI) for enhanced issue understanding, automated resolutions
- guided workflows. In this role, you will collaborate with business partners and leadership, contribute to shaping the product vision
- take the lead in designing robust systems. Key job responsibilities - Collaborate with experienced cross-disciplinary Amazonians to conceive, design
- bring innovative products and services to market. - Design and build innovative technologies in a large distributed computing environment
- help lead fundamental changes in the industry. - Ability to design and code the right solutions, starting with broadly-defined problems. - Work in an agile environment to deliver high-quality software. - Participate in an on-call rotation to support the services owned by the Software team. - Use Scrum, test-driven development
- continuous deployment to deliver projects based on realistic timelines and resource constraints. A day in the life You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration, influence them to prioritize projects
- ensure they adhere to business plans aligned with shared objectives.
- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems
- services using: C#, C++, Java
- Perl experience - 1+ years of Object Oriented Design experience - Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics
- a related field - Experience programming with at least one software programming language
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing
- operations experience - Bachelor's degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually
Required skills
JavaCI/CDAgileTDD