Customer Operations Associate

About Us: With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to build a career worth celebrating. Which company will you join? From Arthur Guinness to Johnnie Walker, our business was founded on people of outstanding character, and in 250 years, nothing has changed. We’re the world’s leading premium alcohol company!

Our brands are industry icons including Johnnie Walker, Crown Royal, Bulleit and Buchanan's whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness. Our success is thanks to the strength of our people, in every role.

It’s why we trust them with our legacy and why we reward them with the career-defining opportunities that they deserve. Our ambition is to build the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the very best people!

At Diageo, our purpose is to celebrate life everywhere, every day. To do that, you will join an organization that is passionate about customers and consumers, and proud of what they do. Diageo teams constantly set high goals and then try hard to exceed them.

We are also an exceptionally diverse organization, and we value each and every one’s talent and personality

As a member of our team, you will be Diageo’s ambassador for full beer portfolio in the on-premise trade. We are strongly focused on quality and customer service. Your positive attitude towards building solid foundations with our licensee base will compliment your customer service abilities and skills.

We always encourage a strong work/life balance, and this role offers some flexibility to maintain this. Experience / skills required: Managing Inquiries: Responding to customer questions, complaints, and support requests across various channels (phone, email, chat, social media).

Problem Resolution: Troubleshooting issues, providing timely, effective solutions, and advancing complex cases to management. Product/Service Knowledge: Developing deep knowledge of the company's offerings to provide accurate information and guide customers effectively.

Account Management: Processing orders, issuing refunds, and updating customer information Feedback Integration: Collecting customer feedback and communicating insights to other departments to improve products and services. Co-ordination with line managers and other team members to deliver on overall success Understand and adhere to all company policies (Code of Business Conduct) Promote Responsible Drinking in and out of the workplace Required Experience / Skills / Capabilities Communication: Strong English verbal and written communication skills to deliver clear, professional information.

Empathy & Patience: The ability to understand customer emotions and remain calm in difficult situations. Problem-Solving: Using critical thinking to identify needs and offer solutions. Technical Literacy: Proficiency in SAP, Microsoft Office programs, customer agent support tools.

Adaptability: Ability to learn new product information quickly and adapt to changing procedures. Excellent interpersonal skills with a positive attitude Ability to collaborate with other team members Proficient and flexible in time management Ability to adapt to changes in business Ability to work outside of regular business hours as required Ability to make discretionary decisions appropriately Relationships Ontario Beer Operations team (Management, Customer Service, Service Technicians, Delivery and Warehouse personnel) Ontario Sales / Marketing team Ontario customer base (approximately 1800+ licensees) Flexible Working Statement: Flexibility is key to our success.

Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one. Rewards & Benefits Statement: We recognise and value performance, offering our people a highly competitive Rewards and Benefits package.

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense.

This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Worker Type : Regular Primary Location: Dunwin Additional Locations : Job Posting Start Date : 2026-06-11