Account Technology Strategist - ITES

Overview The Account Technology Strategist (ATS) is a senior technology leader responsible for helping enterprise customers in the IT Enabled Services (ITeS) industry accelerate their AI, cloud, security, and digital transformation journeys.

As a trusted advisor to CIOs, CTOs, CISOs, and business leaders, you will translate business priorities into technology strategies and roadmaps that deliver measurable business outcomes. Partnering closely with Account Executives, Customer Success teams, Solution Specialists, and ecosystem partners, you will drive innovation, technology adoption, and business growth while helping customers maximise the value of their technology investments.

This role combines executive engagement, industry expertise, technology strategy, and commercial acumen to shape transformational outcomes for customers and Microsoft. Responsibilities Customer Strategy & Technology Leadership Build trusted relationships with senior business and technology stakeholders, acting as a strategic advisor and virtual CTO.

Understand customer business priorities and develop technology strategies across AI, cloud, security, data, and business applications. Lead executive briefings, workshops, and strategic discussions that accelerate digital transformation and innovation.

Assess customer technology landscapes and recommend solutions that improve resilience, security, efficiency, and business agility. Provide thought leadership on emerging technology trends and industry best practices. Business Growth & Customer Success Drive technology-led business growth by aligning customer outcomes with Microsoft solutions and capabilities.

Identify and accelerate opportunities across AI, cloud, security, modern workplace, and business applications. Develop and execute adoption and consumption strategies that maximise customer value and long-term success. Partner with sales, customer success, services, and partner teams to remove barriers and deliver successful customer outcomes.

Industry & Cross-Functional Leadership Apply deep knowledge of the IT Enabled Services (ITeS) industry, including business models, operational challenges, and technology trends. Orchestrate cross-functional Microsoft and partner teams to deliver customer transformation initiatives.

Create referenceable customer success stories that demonstrate measurable business impact. Continuously build expertise in AI, cloud, cybersecurity, and digital transformation technologies. Governance & Compliance Demonstrate the highest standards of integrity, professionalism, and ethical conduct.

Ensure compliance with company policies, regulatory requirements, and security standards. Proactively identify and manage risks while supporting governance and compliance initiatives. Qualifications Experience engaging and influencing executive-level decision makers, including CIOs, CTOs, CISOs, and business leaders.

Experience leading AI, cloud modernisation, cybersecurity, or digital innovation programmes. Industry-recognised certifications in Cloud, AI, Security, Architecture, or related technology domains. Strong executive communication, stakeholder management, consulting, and strategic planning skills. 10+ years of experience in enterprise technology sales, pre-sales, solution consulting, technical consulting, or technology strategy roles, with a proven track record of driving customer business outcomes.

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.