Training Administration & Operations Analyst

Salesforce•18h ago

India - BangaloreRemoteFull-timeMid Level2+ yrs exp

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Operations AnalystBusiness Ops Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM
humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation
keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI
you are the future of Salesforce. Delivery & Operations Specialist Team: Trailhead Training Operations Location: Bangalore / Hyderabad Shift: PST (Pacific Standard Time) About the Role The Delivery & Operations Specialist is responsible for the operational execution and coordination of Salesforce training delivery programs. This role serves as a primary operational point of contact for Learning Credit management, Private Workshop execution
PST-hour stakeholder support. The position partners closely with Sales, Customer Success, instructors
learners to ensure seamless delivery of training programs, effective utilization of learning offerings
a consistent, high-quality customer experience. Role Summary This role focuses on end-to-end training operations support, including Learning Credit administration, workshop coordination, learner enablement
real-time operational support during PST business hours. The specialist ensures that training programs are delivered efficiently, accurately
in alignment with defined service levels and operational standards. Key Responsibilities Learning Credit Operations
Manage end-to-end Learning Credit operations including account management, EDU code provisioning, consumption tracking, extension processing, and customer communications
Support Learning Credit utilization through proactive engagement with Account Executives, Customer Success Managers, and customers
Ensure accurate execution of Learning Credit processes in accordance with defined policies and controls Private Workshop Coordination
Support Private Workshop execution from registration through delivery
Coordinate with instructors, customers, and internal stakeholders to ensure operational readiness
Manage logistics, communications, scheduling updates, and escalation resolution
Monitor workshop milestones and ensure timely completion of all operational activities PST Hour Support & Learner Operations
Provide dedicated PST-hour coverage for internal support channels
Respond to training, Learning Credit, and eLearning-related queries via Slack, case systems, and email
Support learner onboarding, access provisioning, and troubleshooting across learning platforms
Ensure timely resolution of operational requests in alignment with SLAs Operational Excellence & Continuous Improvement
Identify operational gaps and support process improvement initiatives
Contribute to audits, documentation updates, and standard operating procedures
Participate in ad-hoc projects and cross-functional initiatives to improve delivery efficiency Required Qualifications
2–4 years of experience in training operations, learning & development coordination, or customer success operations
Experience working with Learning Management Systems (Salesforce LMS / Trailhead ecosystem preferred)
Familiarity with Salesforce organizational tools and learning operations processes (e.g., provisioning, Org management)
Strong written and verbal communication skills
Ability to work independently during PST hours in a globally distributed team environment
Strong organizational skills with the ability to manage multiple priorities and meet SLAs
High attention to detail with strong problem-solving and analytical skills Preferred Qualifications
Experience supporting enterprise learning programs or customer enablement functions
Exposure to eLearning operations, including learner access and troubleshooting
Experience working in cross-functional global operations teams
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best
our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI
the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive
free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint
other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination
everything in between. Recruiting, hiring
promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training

Required skills

Salesforce LMSLearning Management SystemsMicrosoft OfficeeLearning