Manager, People Operations (Total Rewards and Talent)

Servicenow•4h ago

United StatesOnsiteFull-timeManager Level5+ yrs exp

H-1B verified · 143 LCAs

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Compensation AnalystPeople OperationsOperations ManagerBusiness Ops ManagerRevenue Operations

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data
any workflow— helping 85% of the Fortune 500® work smarter, faster
better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
At ServiceNow, our technology makes the world work for everyone
our people make it possible. We move fast because the world can’t wait
we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours
it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®
we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued
respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable
the desire to dream big makes for great candidates. As a Manager, People Operations (Total Rewards and Talent), you will lead a team of People Care Associates, Specialists
regional Team Leads responsible for delivering high-quality HR operational services across Compensation, Benefits
broader People Operations. You will partner closely with Compensation, Benefits, Payroll, HR Technology
Global People COEs to operationalize programs, deliver complex employee lifecycle transactions
continuously improve the employee experience through operational excellence. You will provide leadership for a growing operational organization responsible for delivering scalable, compliant
customer-focused HR services while driving process standardization, automation, continuous improvement
operational governance. Working closely with Global People stakeholders, you will translate strategic initiatives into operational execution, ensuring services are delivered efficiently, accurately
consistently while maintaining a strong focus on employee experience and operational quality. Key Responsibilities People Leadership Lead a team of Global People Care Associates, Specialists
regional Team Leads while providing coaching, development, performance management
ongoing feedback. Inspire, motivate
develop a high-performing team that embraces ServiceNow's leadership principles and customer-first mindset. Foster a culture of accountability, collaboration, innovation, continuous learning
operational excellence. Build organizational capability by coaching team members, developing subject matter expertise
creating opportunities for career growth. HR Operations Leadership Lead day-to-day operational delivery across Compensation, Benefits
broader Global People Operations services. Ensure operational readiness and successful execution of large annual operational events including Open Enrollment, Annual Compensation Review (ACR), bonus processing, year-end activities
other enterprise-wide People programs. Oversee complex employee lifecycle transactions, ensuring quality, compliance, accuracy
timely execution. Manage operational escalations while ensuring appropriate governance, stakeholder communication
issue resolution. Operational Excellence Identify, recommend
implement improvements to regional and global People Operations processes to improve efficiency, scalability, employee experience
operational consistency. Lead continuous improvement initiatives focused on service delivery optimization, standardization, automation
operational maturity. Foster a culture of innovation by leveraging technology, AI, workflow automation
data-driven decision making to simplify operations. Compensation & Benefits Operations Partner closely with Compensation and Benefits Centers of Excellence to operationalize and execute programs including: Benefits administration and operational support Open Enrollment readiness and execution Eligibility administration Vendor management and operational coordination Benefits vendor integrations, file management
reconciliation Tier 2 employee escalations Annual Compensation Review operational execution Merit and bonus processing Off-cycle compensation events Country-specific compensation processing Operational support for compliance-related Benefits and Compensation activities Cross-Functional Partnership Build productive partnerships with Compensation, Benefits, Payroll, HR Technology
Global People COEs. Serve as the operational partner responsible for translating strategic COE initiatives into scalable operational processes. Partner with HR Technology teams to support Workday enhancements, integrations, testing
operational readiness for new functionality. Collaborate across cross-functional teams to deliver enterprise-wide projects and operational initiatives. Vendor & Operational Governance Oversee operational relationships with external Benefits and HR service vendors. Ensure operational governance around vendor performance, service delivery, issue resolution, invoicing, reconciliations
operational compliance. Partner with vendors and internal stakeholders to proactively resolve operational issues and improve service quality. Compliance & Risk Management Ensure operational compliance with regional and global legislative requirements including HIPAA, OFCCP, GDPR, COBRA, statutory leave programs
other applicable regulations. Data, Analytics & Decision Support Leverage operational metrics, analytics
insights to identify trends, improve performance
support strategic decision making. Develop meaningful operational dashboards and reporting that enable leadership visibility into service quality, productivity, employee experience
operational effectiveness. Think critically and strategically by translating operational data into actionable recommendations. Change Leadership Serve as a change champion supporting organizational transformation, new operating models, technology implementations
process evolution. Lead operational readiness activities ensuring successful adoption of new programs, processes
technologies. Drive continuous improvement initiatives that enhance employee experience while increasing operational efficiency. What We Are Looking For To excel in this role, you should demonstrate: Living our values and leadership capabilities by taking a humble approach to learning, obsessing over customer experience, fostering empathy and inclusivity
celebrating wins collectively. Passion for leading, coaching, mentoring
developing high-performing operational teams. Strong operational knowledge of HR Operations with foundational expertise across Compensation Operations, Benefits Operations, Payroll interactions
employee lifecycle processes. Experience partnering closely with Compensation, Benefits, Payroll, HR Technology
HR Centers of Excellence. Ability to translate strategic COE initiatives into scalable operational execution. Strong understanding of operational governance, process controls, quality management
service delivery best practices. Experience managing complex operational programs involving multiple stakeholders, vendors
enterprise systems. Excellent communication, relationship-building
executive stakeholder management skills. Product mindset focused on improving employee experience through technology-enabled solutions. Experience engaging and influencing senior functional leaders. In-depth knowledge of regional and global compliance requirements including HIPAA, OFCCP, GDPR, COBRA, statutory leave programs
other employment regulations. Strong analytical capabilities with the ability to derive insights through data, storytelling
operational metrics. Creative problem-solving skills with demonstrated success driving operational improvements and managing escalations. Ability to thrive in a dynamic, fast-paced, high-growth environment while balancing strategic priorities with operational execution. Ability to independently lead complex cross-functional initiatives from planning through execution.
Required Qualifications Experience leveraging AI and automation to improve HR service delivery, operational decision making, workflow optimization
employee experience. 8+ years of progressive experience in HR Operations, Shared Services, Global Business Services
centralized HR service delivery supporting global organizations. 5+ years leading operational HR teams in a complex global environment. Demonstrated experience leading Compensation Operations and/or Benefits Operations teams
leading operational delivery in close partnership with Compensation and Benefits Centers of Excellence. Strong understanding of Compensation Operations, Benefits Administration, employee lifecycle processes
operational governance. Experience supporting large enterprise operational events such as Annual Compensation Review, Open Enrollment, year-end processing
similar global HR operational programs. Experience partnering with Payroll, HR Technology, Compensation, Benefits
external vendors. Strong understanding of Workday HCM and related HR technologies supporting Compensation and Benefits operations. Experience with operational process optimization, Lean or continuous improvement methodologies. Advanced analytical skills including Excel, PowerPoint, reporting, dashboards
operational metrics. Experience leading global operational transformation and service delivery improvement initiatives. Nice to Have Exposure to Workday Core HCM processes supporting employee lifecycle transactions, including job changes, organizational changes, manager changes, transfers, promotions
other core HR transactions. Exposure to Talent Management, including Performance Management, goal management, talent reviews
annual performance cycles. Experience operating across multiple HR Operations domains beyond Compensation and Benefits, with the flexibility to support evolving operational priorities. Experience working in a global shared services environment leveraging Workday, ServiceNow HRSD
AI-enabled operational practices.
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote
required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status
any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process
are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.