Software Engineer II (Customer & Product Engineering)

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.

Join CE&S and help us accelerate AI transformation for our customers and the world. The Customer Experience Engineering team operates within the Office of the CTO for the Customer Experience & Success (CE&S) organization, which focuses on Microsoft’s Cloud and AI Platform.

With more than 17,000 employees worldwide, CE&S is responsible for the strategy, design, and delivery of Microsoft’s end-to-end customer experience. Join CE&S and help build a future where customers choose Microsoft not only for industry-leading products and services, but also for a differentiated and deeply connected engineering experience.

We are looking for a Software Engineer II (Customer & Product Engineering) to join our diverse, talented, high-performing, and growing Customer Experience Engineering (CXE) team. This is a deeply technical engineering role offering the opportunity to work on some of the most challenging and impactful customer projects using the Azure platform, while also contributing directly to core Azure services and helping shape the evolution of the platform.

This role combines hands-on engineering with strategic customer engagement, contributing to both customer success and the development of an observability-focused Azure service approaching general availability — including on-call participation as part of the service engineering team.

You will work across customer environments and core product engineering, helping improve how production workloads are designed, monitored, and operated at scale. Software Engineers within CXE are individual contributors who operate globally and engage directly with customers.

The role spans design, development, and production operations, combining deep engineering work with real-world problem solving to accelerate customer adoption of Azure at scale. Engineers are expected to comfortably move between architectural design discussions, hands-on development, and live production troubleshooting using tools such as the Azure Portal and Visual Studio.

This is a unique opportunity to work at the intersection of customer engineering and platform innovation, solving complex technical challenges while contributing into core Azure services. There may be up to 25% travel for this role as Software Engineers within CXE are sometimes expected to work on-site with customers, with an occasional need to travel to Microsoft locations to engage directly with the broader CE&S organization and Azure engineering teams.

Software Engineers in CXE are remote workers that can be based across different Microsoft locations or home offices depending on individual circumstances. Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities Customer Experience Engineering is a highly technical team that operates globally and is responsible for: Driving engineering impact with strategic Azure customers: Working directly with some of Microsoft’s most strategic customers to design, build, and optimize production-grade applications on Azure, reducing technical debt and enabling scalable architectures.

Building and evolving an observability-focused service: Contributing to the design, development, and continuous improvement of a new platform capability that enhances monitoring, diagnostics, and operational visibility for cloud workloads. Owning production reliability and operations: Supporting live production environments through on-call participation, incident investigation, and and implementing engineering improvements that enhance reliability and performance.

Creating reusable engineering assets: Developing technical assets, tools, guidance, and reference implementations that enable repeatable customer success at scale and accelerate Azure adoption. Influencing Azure platform engineering: Collaborating with other product teams to represent real-world customer experience and drive improvements across other Azure services.

Strengthening technical capability across CE&S: Developing and supporting technical teams to deepen engineering expertise and delivery quality across the field organization. Qualifications Required/minimum qualifications Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications Demonstrate broad knowledge across cloud computing and hands-on experience designing, building, and operating cloud-native applications. They should be comfortable designing scalable microservices architectures, implementing messaging and integration patterns, and establishing robust end-to-end monitoring and observability.

Experience building and maintaining CI/CD pipelines is important, including familiarity with modern deployment strategies such as blue/green and canary releases. Candidates should also have hands-on experience with containerized workloads and orchestration platforms such as Kubernetes.

Infrastructure expertise is essential, including deep familiarity with the Azure ecosystem (Compute, Storage, Networking) and practical experience operating complex workloads. Successful candidates will demonstrate strong technical curiosity and a commitment to continuous learning, staying current with Azure platform innovations and broader trends in cloud architecture, distributed systems, and artificial intelligence.

Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.