Program Manager II, SSD Ops Integration
Amazon.com Services LLC•4h ago
United StatesOnsite$66.8K–$116.8KFull-timeMid Level3+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Program Manager
- We are seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. This role sits at the intersection of operations, science, tech
- customer experience — driving new speed and precision capabilities from pilot through network-wide scale. You will be responsible for ensuring new offerings launch on time, meet operational performance targets
- deliver measurable customer value. This is a high-visibility role that requires comfort operating in ambiguity, managing cross-functional dependencies
- translating operational complexity into clear execution plans. Key job responsibilities - Drive site-level launch execution for new customer delivery offerings, managing readiness milestones, stakeholder alignment
- go/no-go decisions for new site activations - Own and maintain program-level trackers for operational performance, cost glidepaths
- recovery timelines across pilot and expansion sites - Coordinate cross-functional dependencies across fulfillment, delivery, science
- tech teams to ensure launch sequencing aligns with capability deployment timelines - Manage the operational readiness process for new site launches including labor planning, capacity assessments
- process validation - Develop and maintain mechanisms (WBRs, launch retrospectives, escalation paths) to surface risks early and drive resolution across teams - Support leadership reviews by preparing data-driven narratives on pilot performance, cost economics
- expansion readiness - Track and report on customer experience metrics including adoption rates, delivery speed
- customer satisfaction signals across new offerings A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment
- job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental
- Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences
- skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
- 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams
- 3+ years of driving end to end delivery
- communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management
- schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
Required skills
ExcelSQLprogram managementproject managementprocess improvement