Senior Metrics Analyst
Caci•15h ago
United StatesOnsite$86.6K–$181.8KFull-timeSenior Level5+ yrs exp
Job Title: Senior Metrics Analyst Travel: None * * * The Opportunity: CACI is seeking a Sr Metrics Analyst to join our technical operations team on a contract supporting Department of Homeland Security. The Sr Metrics will play a key role in the success of the task order execution, analyzing past and current data to identify trends, reconcile inconsistencies, and make recommendations to improve IT Service Delivery while defining and closely tracking program Service Level Agreements (SLA) and metrics.
This is direct support of a 24/7/365 environment for DHS sites in the National Capital Region
Responsibilities
- The Sr Metrics Analyst will work closely with Leads and Managers to understand and monitor response times and other defined SLA to ensure overall program success
- developing data management strategies to track and report metrics showing progress of initiatives and return on investment. Responsibilities include:
- Serve as subject matter expert (SME) for performance analytics across the program
- Lead and mentor support staff in data analysis methodologies and best practices
- Define, implement, and monitor proactive and reactive metrics that provide awareness and reveal opportunities for improved performance and/or efficiencies
- Provide technical guidance and oversight to other team members on complex analytical assignments
- Oversee the Service Level Management process, including the collection, analysis, and reporting of contractual service level results
- Continuous monitoring of performance metrics and service level agreements to ensure they are being met or exceeded, calling attention to those at risk
- Analyze data and identify trends which indicate risk in achieving the customer's mission and strategic objectives using statistical techniques and provide ongoing reports
- Use data analytics to provide actionable, timely and accurate reporting to improve service delivery
- Manipulate and simplify large data sets to find, extract, and summarize key records and features, and explain their relevance to operational issues
- Design and build dashboards and reports in ServiceNow and/or PowerBI to support our program
- Leverage various reporting and presentation tools to provide analysis and recommendations
- Create reports and dashboards in ITSM tool demonstrating advanced proficiency
- Provide performance metrics presentation and analysis for governance forums
- Produce finished analysis products which are suitable for presentation to senior leadership with little or no oversight or review
- Assist the Program Manager in optimizing performance of services and processes to create and increase value for the Customer
- Coordinate with cross-functional teams in performance improvement initiatives and CSI projects
- Develop, track and report on key performance metrics, service level agreements, industry best practices and methods
- Understand the Customer's mission and focus, and the impact of our Tier II and III teams on their ability to succeed
- Perform additional duties as assigned
Qualifications
- Able to obtain/maintain DHS Entry on Duty (EOD) suitability clearance
- Bachelor’s degree and 5 years of experience
- Maintain an ITIL v4 Foundation Certification, and experience using, managing, and implementing ITIL practices
- Experience generating reports, conducting data analysis, and creating dashboards in ServiceNow
- Experience creating dashboards and visualizations in PowerBI
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Extensive experience with the Microsoft Office Suite (Word, PowerPoint, Excel), MS Teams and Office 365
- Strong meeting facilitation and presenting abilities
- Strong skills in data analytics and report design/presentation
- Skilled at working collaboratively in a complex environment across many teams, driving performance achievement and improvements.
- Excellent organization, self-starter and capable of transition - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as
- healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Required skills
Data AnalysisServiceNowPowerBIITILMicrosoft Office