Order-to-Cash Product Execution
Amgen•16h ago
India - HyderabadOnsiteFull-timeMid Level3+ yrs exp
Top focus
Vp ProductProduct AnalystProduct ManagerProduct OwnerProduct Designer
- Career Category Supply Chain Job Description Senior Associate, OTC Product Execution Global Supply Chain | Customer Experience & Order-to-Cash Role Overview We are seeking a highly motivated and detail-oriented Senior Associate, Order-to-Cash (OTC) Product Execution to support and enhance critical digital supply chain operations across the Customer Experience & Order-to-Cash landscape. This role plays a key part in ensuring operational excellence, business continuity, system optimization
- digital innovation across global supply chain processes. The ideal candidate combines strong business process knowledge with digital systems expertise, automation capabilities, stakeholder management skills
- a passion for continuous improvement. You will collaborate with cross-functional teams across Supply Chain, IS/Product Teams, Quality, Finance
- Commercial affiliates to support global operations, drive system enhancements
- contribute to strategic digital transformation initiatives. This position offers an excellent opportunity to work in a highly collaborative global environment while contributing to transformational digital supply chain, automation
- AI-enabled initiatives. Key Responsibilities Business Operations & Digital Product Execution Support
- Support S/4 HANA transition; key activities include UAT/OQ testing, cutover, hypercare, and stabilization
- Provide operational support for OTC systems across ERP (SAP S/4 HANA), EDI, Salesforce, RPA, AI-enabled solutions, automation platforms, and reporting systems.
- Manage and resolve complex system-related incidents, troubleshooting activities, and deviation support in a timely manner.
- Support user access management, training, and end-user guidance across digital supply chain platforms.
- Support system enhancement, configuration, and customization activities for OTC-related digital platforms and ERP solutions based on evolving business requirements.
- Support the development, testing, deployment, and monitoring of BOT / Robotic Process Automation (RPA) solutions to improve efficiency, accuracy, and scalability of supply chain operations.
- Participate in testing, validation, and business readiness activities for AI-driven solutions, digital enhancements, and intelligent automation initiatives.
- Support monitoring and issue resolution for AI-enabled workflows, automated processes, and integrated digital platforms. Project & Portfolio Support
- Participate in cross-functional projects as a Business Owner, Tester, or Subject Matter Expert.
- Coordinate with GCX-OTC Project Managers to monitor project timelines, milestones, risks, and budgets.
- Support User Acceptance Testing (UAT), business requirement gathering, validation activities, and documentation approvals.
- Own and manage minor business changes and enhancements through Change Control Management Systems (CCMS). Process Improvement & Governance
- Participate in the assessment, documentation, and validation of enhancement requests, automation use cases, and business process improvements.
- Contribute to SOPs, Work Instructions (WI), Global Documents (GDE), and training material updates.
- Ensure all activities comply with SOX, GxP, GDP, and Amgen operational standards.
- Contribute to digital transformation initiatives by supporting implementation and optimization of AI, automation, and advanced digital capabilities across OTC operations. Key Deliverables
- Successful transition of SAP from ECC to S/4 HANA; support delivery of UAT/OQ testing, cutover, hypercare, and stabilization
- High-quality support and timely resolution of OTC complex operational issues.
- Successful execution and tracking of digital supply chain projects, enhancements, and automation initiatives. Qualifications Minimum Qualifications
- Bachelor’s degree in Supply Chain, Logistics, Information Technology or related field.
- 3+ years of experience in Supply Chain Operations, OTC, Digital Product Support, or related business processes, preferably within the pharmaceutical or regulated industry.
- Hands-on experience with ERP systems, at a minimum SAP S/4 HANA and Salesforce.
- Strong understanding of OTC business processes and system flows.
- Experience working in global and cross-cultural environments.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills in English. Preferred Qualifications
- Experience with SAP S/4 HANA, Salesforce, EDI, RPA, AI-enabled solutions, or other digital supply chain technologies.
- Experience with BOT development, Robotic Process Automation (RPA), or workflow automation tools such as Power Automate, UiPath, Automation Anywhere, or similar platforms.
- Exposure to system customization, enhancement lifecycle management, and digital process optimization initiatives.
- Familiarity with emerging technologies such as Generative AI, machine learning-enabled workflows, intelligent document processing, or predictive analytics solutions is a plus.
- Knowledge of Operational Excellence, Lean, or Six Sigma principles.
- Understanding of Good Distribution Practices (GDP) and regulated supply chain environments.
- APICS or SCOR certification is a plus. .
Required skills
SAP S/4 HANASalesforceEDIRPAAIautomationdigital supply chaintroubleshootingprocess improvementproject management