Staff Engineer - Full Stack
Freshworks•2h ago
Chennai, inOnsiteFull-timeStaff Level10+ yrs exp
Top focus
Staff EngineerFull Stack Engineer
- Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve
- deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global
- Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us.
- At Freshworks, we don’t just ship software—we shape it to be fast, reliable
- refreshingly simple. As a Staff Full Stack Engineer (IC4), you will architect the end-to-end systems that drive our global SaaS products, balancing complex distributed backend infrastructure with highly responsive, scalable frontend applications. You will lead cross-functional technical strategies, champion engineering excellence across teams
- mentor engineers to level up our entire platform ecosystem. If you obsess over time and space complexity, love breaking down tough, multi-tier architectural problems
- take pride in leading technical execution without losing touch with the code—you’ll feel right at home. Impact You Can Create E2E Platform Evolution: Own and scale foundational full-stack architectures capable of handling millions of transactions while delivering seamless, high-performance web experiences globally. Technical Guidance (IC4): Act as a technical compass across multiple engineering tracks, translating ambiguous product visions into resilient, modular high-level and low-level designs. Engineering Multiplier: Foster a culture of excellence by leading deep-dive code reviews, mentoring junior/mid-level systems engineers
- introducing modern architectural patterns. AI-Powered Efficiency: Pioneer the integration of modern AI tools (e.g., GitHub Copilot) into the daily full-stack development workflow to accelerate delivery without sacrificing technical depth. Roles & Responsibilities (R&R) Full-Stack Architecture: Architect, build
- maintain scalable backend microservices and extensible REST APIs paired with intuitive, modular frontend application layers. Full Lifecycle Ownership: Own the entire software development lifecycle—from gathering functional/non-functional requirements and data modeling to deployment, automation
- production support. Code & Design Optimization: Write clean, modular
- testable code optimized for browser rendering efficiency, database execution performance
- space/time complexity. Production Governance: Ensure backend and frontend systems are tuned for high availability (99.99%+), multi-tenant fault tolerance, security compliance
- deep observability. Cross-Functional Partnership: Collaborate closely with Product Managers, UI/UX designers
- Site Reliability Engineers (SREs) to ship highly localized, value-driven capabilities fast. Root-Cause Analysis: Troubleshoot complex full-stack performance bottlenecks in production, from slow database queries to state-management memory leaks. Mentorship & Best Practices: Lead architectural reviews, establish development roadmaps, mentor 2–4 engineers
- actively drive OOPS and SOLID design principles across the org.
- Skills Computer Science Foundations: Expert-level grasp of Data Structures & Algorithms (DSA), time/space complexity trade-offs
- Object-Oriented Design (OOD) anchored in SOLID principles. System Design (HLD & LLD): Proven capability to design scalable, highly available
- fault-tolerant end-to-end multi-tenant systems, including APIs, web architectures, schemas
- data models. Distributed Infrastructure Stack: Solid exposure to RDBMS, NoSQL, caching strategies, microservices architecture
- distributed queuing systems. Modern Web Ecosystems: Strong understanding of frontend engineering paradigms, including component lifecycles, state management
- client-side performance optimization. Cloud & DevOps Practice: Hands-on experience working with CI/CD automation pipelines, DevOps tooling
- cloud infrastructure platforms (AWS or GCP). AI Tool Fluency: Practical exposure and experience using generative AI tools to improve day-to-day coding efficiency and technical exploration. Technical Communication: Exceptional logical reasoning with the ability to clearly articulate complex technical thought processes and designs to both engineers and executives. Qualifications Professional Timeline: 10+ years of progressive software engineering experience building and scaling full-stack applications in high-growth product teams. Iterative Sourcing History: A proven track record of building complex systems from scratch and steering them through multiple scale iterations in production. Pragmatic Delivery: Skilled at balancing rapid feature delivery with long-term code maintainability, clean documentation
- scalability. Collaborative Leadership: Experience managing technical initiatives, coordinating cross-functional engineering loops
- mentoring other engineers. Education Baseline: Degree in Computer Science, Engineering
- a related quantitative technical field.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose
- passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions
- ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities
- business. Fresh vision. Real impact. Come build it with us.
Required skills
Data StructuresAlgorithmsObject-Oriented DesignSystem DesignMicroservicesRDBMSNoSQLCloudDevOpsCI/CDFrontend EngineeringAI