Investor Services Technology Director – Apps Development Sr Group Manager
Top focus
Citi's Investor Services Technology group is seeking a visionary Technology Director to lead the strategy, architecture, and delivery of the Investor Services Workbench (ISW) — Citi's flagship platform for unified client and business activity management across the full spectrum of Investor Services products including Fund Services, Custody, and Securities Finance.
This is an opportunity to shape a transformational, enterprise-scale platform that serves as the single pane of glass for client lifecycle management, operational workflow orchestration, and real-time business activity visibility. You will lead a global, multi-disciplinary engineering organization and partner directly with business, product, operations, and technology leadership to define and execute a bold, AI-first technology roadmap.
The ideal candidate brings deep expertise in enterprise workflow platforms, client-facing technology, and large-scale distributed systems — combined with the leadership gravitas to drive alignment across a complex, global organization and the technical depth to make sound architectural decisions
Responsibilities
- Platform Strategy & Roadmap: Define and own the multi-year technology roadmap for the Investor Services Workbench, aligning platform capabilities with business growth, client experience goals
- regulatory requirements across all Investor Services product lines.
- E2E Workflow Enablement: Architect and deliver end-to-end client and business activity workbench solutions — spanning client lifecycle events across Custody, Funds and Securities Finance domain, Corporate actions, NAV process, exception handling
- SLA-driven operational orchestration across all Investor Services domains.
- Client Experience & Workbench Lead the evolution of the Investor Services workbench as the definitive client-facing and operations-facing workbench — delivering real-time portfolio visibility, activity dashboards, self-service capabilities
- intelligent alerting for institutional clients and internal business users.
- AI-First Engineering Champion an AI-first hands-on engineering culture — embedding intelligent automation, predictive analytics, NLP-driven client interactions
- ML-powered exception management into the ISW platform to drive operational efficiency and client satisfaction.
- Data & Integration Architecture Oversee the design of robust data pipelines, event-driven integration patterns
- API-first connectivity across upstream and downstream systems — ensuring the ISW serves as a reliable, real-time source of truth for client and business activity data.
- Global Team Leadership Build, mentor, and lead a high-performing global engineering organization of 50+ engineers, architects, and product technologists.
- Foster a culture of engineering excellence, psychological safety, continuous learning, and inclusive innovation.
- Risk, Resilience & Compliance Ensure the ISW platform meets the highest standards of security, operational resilience
- regulatory compliance — partnering with Risk, Compliance
- Infrastructure teams to manage technology risk and maintain audit-ready controls. .
- Financial & Vendor Management Own the technology budget for the ISW program, managing resource allocation, vendor relationships, and strategic sourcing decisions.
- Deliver measurable ROI through disciplined investment prioritization and cost optimization
Qualifications
- 15+ years of progressive experience in software engineering and technology leadership within financial services (hands on role will be required to code) Minimum 8 years in a senior leadership role managing large, globally distributed application development teams (50+ engineers) Proven track record of delivering complex, enterprise-scale workflow and client-facing platforms in a regulated financial environment Experience leading multi-year platform transformation programs — from legacy modernization to cloud-native, microservices-based architectures Demonstrated success managing technology P&L, vendor contracts
- strategic sourcing in a global banking context Education: Bachelor's or Master's degree in Computer Science, Engineering
- a related technical discipline required Technical Skills: Deep expertise in modern architectural patterns: microservices, event-driven design, API-first development
- cloud-native platforms Strong command of workflow orchestration technologies.
- UX and BPM/case management platforms Proficiency in modern programming languages and frameworks (Java, Python, React/Angular) and containerization (Kubernetes, Docker) Experience with real-time data streaming and messaging systems (Apache Kafka, Solace) and enterprise integration patterns Familiarity with AI/ML frameworks and their application to workflow automation, anomaly detection
- client intelligence Knowledge of enterprise data management, data governance
- analytics platform design (data lakes, data mesh, BI tooling) Core Technology Stack Java / Spring Boot , React / Angular, Kafka.
- REST / GraphQL APIs, Oracle / PostgreSQL , CI/CD (Jenkins / GitHub Actions) , ML / LLM Integration Leadership: Exceptional executive communication skills — ability to translate complex technical concepts for C-suite, business
- regulatory audiences Strategic thinker with the ability to balance long-term platform vision with near-term delivery commitments and business priorities Demonstrated ability to build and sustain high-performing, inclusive engineering cultures across geographically distributed teams Strong stakeholder management skills — experience navigating complex, matrixed organizations and driving alignment across business, technology
- operations Proven ability to attract, develop
- retain top engineering talent in a competitive market Experience operating in Agile/SAFe delivery frameworks at enterprise scale, with a bias for continuous delivery and iterative value creation Domain Knowledge: In-depth knowledge of Investor Services products: Fund Administration, Custody, Prime Brokerage, Agency Lending, and/or Securities Finance Familiarity with post-trade operations workflows: settlement, corporate actions, income processing, reconciliation
- NAV calculation Experience with industry data standards and messaging protocols: SWIFT, ISO 20022 Understanding of client reporting, performance attribution
- data transparency requirements for institutional investors ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Development ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Jersey City New Jersey United States ------------------------------------------------------ Primary Location Full Time Salary Range: $170,000.00 - $300,000.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
- Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
- Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
- For additional information regarding Citi employee benefits, please visit citibenefits.com.
- Available offerings may vary by jurisdiction, job level
- date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jun 25, 2026 ------------------------------------------------------ Citi is an equal opportunity employer
- qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
- any other characteristic protected by law.
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