ServiceNow Hardware Asset Management (HAM) Consultant

About The Role

Key Responsibilities

• Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.
• Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.
• Maintain CMDB data quality, integrity, governance, and compliance standards.
• Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.
• Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.
• Support configuration management processes and drive adherence to ITIL-aligned practices Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions.
• Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support operational and business objectives.
• Assist in developing dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.
• Create and maintain technical documentation, process guides, and knowledge articles.
• Required Skills & Experience: Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.
• Hands-on experience with: Hardware Asset Management (HAM) Configuration Management Database (CMDB) Discovery Configuration Management / SACM IT Service Management (ITSM) Strong understanding of Configuration Items (CIs), CI relationships
• service mapping concepts.
• ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery).
• Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations.
• Understanding of cloud, server, network, and infrastructure environments.
• Additional Requirements: Current Australian Government security clearance (Baseline, NV1 or higher) We are a WORK180 Endorsed Employer, to see our benefits and policies click here .
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