Senior Customer Success Manager , Fashion & Fitness
Amazon.com Services LLC - A57•1d ago
United StatesOnsite$82.7K–$140KFull-timeSenior Level4+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Customer Success Manager
- This role can be located in one of our approved corporate offices in Seattle, WA. Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI
- collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined. You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration
- customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts
- optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard
- empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others. Key job responsibilities - Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience - Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately - Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes
- priorities - Organize, analyze
- surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer - Optimize cross-team processes that improve project efficiency and team delivery - Lead promotional planning and catalog optimization initiatives - Begin mentoring peers and contributing to team development A day in the life - Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts - Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently - Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges - Advocate for vendor needs by organizing feedback and sharing insights with leadership - Guide vendors on utilizing Amazon tools and systems effectively - Participate in strategic planning sessions and support continuous improvement initiatives - Share knowledge with teammates and provide guidance to newer CSMs About the team Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:
- Accelerate vendor growth on Amazon
- Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
- Build sustainable, efficient e-commerce partnerships between Amazon and vendors As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis
- joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us
- enable proactive management of their business.
- Experience with strong project management skills and the ability to thrive in a fast-paced environment - Experience managing multiple projects, prioritizing, planning
- managing time - Experience working with and influencing senior level stakeholders - Bachelor's degree - 4+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning
- Merchandising - Proficient in using Excel and BI tools to manipulate large datasets from complex systems and to interpret results - Demonstrated ability to deliver independently in environments with some ambiguity - Excellent professional written and verbal communication skills
- Experience guiding, training and mentoring others - 5+ years of e-commerce or retail industry experience - Experience rapidly adapting to change and navigating undefined problems - Professional experience in Buying, Planning
- Merchandising - Background in process improvement — optimizing, simplifying
- eliminating inefficient processes - Advanced degree, certifications
- equivalent experience - Leverage internal AI tooling to drive efficiencies and expedite problem solving Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, SEATTLE - 82,700.00 - 140,000.00 USD annually USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
Required skills
Project ManagementExcelBI toolsAccount ManagementVendor ManagementE-commerceRetail